Ratings based on 724 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lancaster
Posted 28 May 2024
Staff was wonderful, very friendly! Bar was great. Good location-15 minute walk to the Eiffel Tower. 15 minute walk to Champs Elysee
Comment from Hotel Management
28 May 2024 by Adrien Falémé - Director of Rooms, Hotel Management
Dear Krista, We very much appreciate your "magnifique" comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian Home and it is an honor to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 18 May 2024
Very bad experience.
Comment from Hotel Management
25 May 2024 by Guest Relation Manager, Hotel Management
Dear Zina,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations about the A/C in your room; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our technical department to prevent future occurrence.We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 12 May 2024
Great staff, all very kind!!
Comment from Hotel Management
15 May 2024 by Adrien Falémé - Director of Rooms, Hotel Management
Dear Guest,We very much appreciate your "magnifique" comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 12 Apr 2024
The hotel was under renovation, only one elevator was working. And she was very small. The Junior Suite Deluxe is a very small room with a small table and 2 chairs. It was difficult to move inside the room
Comment from Hotel Management
16 Apr 2024 by Guest Relation Manager, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every client; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence.We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 10 Mar 2024
Excellent staff. Very nice and friendly and clean
Comment from Hotel Management
22 Mar 2024 by Adrien Falémé - Director Of Rooms, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
16 Feb 2024 by Adrien Falémé - Director Of Rooms, Hotel Management
Cher Client,Nous vous remercions sincèrement pour vos commentaires 5 étoiles suite à votre séjour au Sofitel Paris Baltimore Tour Eiffel.Ce fut un grand plaisir de vous accueillir. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau au sein de notre Maison Parisienne, nous vous prions de croire en l’expression de nos sentiments les meilleurs.
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
16 Feb 2024 by Adrien Falémé - Director Of Rooms, Hotel Management
Dear Guest,We very much appreciate your 5 stars feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Family weekend
Posted 12 Feb 2024 on HotelsReally enjoyable weekend in Paris. Excellent service and great location, next to Metro and short walk to Trocadéro.
Comment from Hotel Management
15 Feb 2024 by Adrien Falémé - Director Of Rooms, Hotel Management
Dear Guest,We very much appreciate your feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 3 Feb 2024 on Hotels
Great location. Excellent service. Really really comfortable beds!
Comment from Hotel Management
7 Feb 2024 by Adrien Falémé - Director Of Rooms, Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning our great location in Paris and the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement.It was a real pleasure to welcome you in our Parisian property and we really hope to see you soon in the City of Light.Sincerely,
by A verified traveler
Posted 13 Jan 2024
Great location, excellent and friendly staff. Very good breakfast. Would stay there again!
Comment from Hotel Management
20 Jan 2024 by Adrien Falémé - Director Of Rooms, Hotel Management
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning our great location in Paris and the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
