Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Apr 2024
Great staff, very helpful. Very close to metro which made travel easy.
by A verified traveler from New York
Posted 19 Feb 2024
very well located with easy access to all places
by A verified traveler
Posted 10 Jan 2024
Great location. The Metro is literally just outside and Metro Ligne 1 is the best metro line for getting to the major tourist spots. Lots of great dining options all around. The family had a fabulous time! Staff were very helpful and friendly
by A verified traveler from Sanderstead
Posted 7 Dec 2023
Comment from Hotel Management
12 Dec 2023 by Léa, Community & Quality Manager, Hotel Management
Cher Charles,Nous vous remercions d'avoir pris le temps de nous partager votre avis. Nous sommes sincèrement navrés que votre séjour n'ait pas correspondu à vos attentes.Nous vous souhaitons une excellente journée,
by A verified traveler
Posted 26 Nov 2023
by A verified traveler
It’s about Location
Posted 23 Oct 2023 on HotelsThe furnishings in rooms were very simple, personally I like a bit more flair. .
The breakfast buffet was good.
Location good and close to station.
Comment from Hotel Management
12 Dec 2023 by Léa, Community & Quality Manager, Hotel Management
Dear Holly, Thank you for taking your time to share your review with us ! We are happy to know you appreciated our buffet breakfast and our convenient location. We hope you will come back soon
by A verified traveler
Posted 11 Oct 2023 on Hotels
by A verified traveler
Posted 7 Oct 2023
Was looking for a safe hotel close to Gare de Lyon, this hotel is just steps away from the Gare. Friendly staff, wonderful location.
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
3 Oct 2023 by Léa, Community & Quality Manager, Hotel Management
Cher Guest,Nous souhaitons vous remercier d’avoir séjourné chez nous et d’avoir pris le temps de nous faire part de votre expérience très positive. Nous vous remercions pour l'avis formidable que vous avez laissé sur notre hôtel.Si vous souhaitez nous partager davantage votre avis ou vos suggestions, vous pouvez m'écrire à lea.plane@accor.com Nous espérons vous accueillir très bientôt lors de votre prochain séjour à Paris.Je vous souhaite une excellente journée,
by A verified traveler
Posted 29 Sep 2023
Upon arriving in our room we noticed that it was visibly unclean, particularly the bathroom (there was other people’s body hair in the bathtub). There was construction happening outside our room (constant jackhammering) that began at 7:30am. Our room was not cleaned the first or second day of our stay.
The second day of our stay we stepped into the elevator and noticed an overwhelming terrible smell. We looked down to see human feces on the floor of the elevator.
At this point is was obvious that the standards of cleanliness at this hotel were unacceptable.
We spoke to the managers Carla and Antoine, to let them know about these issues and to check out. We explained that we had no problem paying for the two nights we had already spent there, but we wanted to check out and be refunded for the remaining 8 nights that we prepaid for. The managers were extremely rude and unreasonable, refusing to refund us for the remaining 8 nights. The only thing they offered us was complimentary breakfast, given the disgusting condition of the hotel it is truly the last place in Paris I would eat. Our interactions with them were infuriating, they were dismissive and incredibly rude. They would still be able to rent that room out after we left, so there was no reason that they couldn’t reimburse us given the circumstances. We decided to leave and check in to an Airbnb which was lovely and clean. I will never stay at a Novotel Hotel again. Overall it was an awful experience.
Comment from Hotel Management
3 Oct 2023 by Léa, Community & Quality Manager, Hotel Management
Dear Shirwin,We thank you for taking your time to share this detailed review with us. We are sincerely sorry you were disappointed by your experience with us. Our team has already exchanged with you about all the subjects you mention but I am gonna address it also. Regarding construction noise in the street sadly, we can not do anything about it. We ask them to avoid strong noise in the morning but thats all we could do. Regarding your room, we do apologize for the event, however we offered you to change room and get an upgrade that you refused. We then offered you a stay in another Novotel hotel and you also refused. Regarding your room not getting cleaned the second day, you had put the "do not distrub" sign on your door.Regarding the incident in the elevator, we do apologize however we cleaned it directly when we realised it, it was a dog accident and not what your accusing. We are sincerely sorry your overall experience was disappointing.We wish you a lovely day,
