Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
place was good and clean. enjoyed my 1 night!
staff were also very friendly and helpful!
Comment from Hotel Management
30 May 2024 by La direction, Hotel Management
Dear Charlotte, thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Roblin. We hope to see you next time.
by A verified traveler from San Mateo
Posted 16 May 2024
Comment from Hotel Management
22 May 2024 by La direction, Hotel Management
Thank you. Best regards
by A verified traveler
Posted 14 May 2024
STAY AWAY FROM THIS HOTEL. We had a housekeeper enter our room without knocking on the door or announcing themselves. The front staff admitted the wrongdoing and said that they "assumed" no one was in the room because of a shopping bag delivery. When we confronted the manager, he completely denied everything and was very rude and unprofessional.
Comment from Hotel Management
15 May 2024 by La direction, Hotel Management
Dear SirWe are sorry not to have brought you the answer expected : the refund of your stay. However our teams have exchanged many times with you to apologize, if you consider that we made a mistake. On our side our staff assumes with professionalism all the procedures in place. There are also signs available to our customers that you chose not to use. It’s a shame. We insure you that we have the habit to taking care of our customers and know our job perfectly.Kind regards
by A verified traveler from StPetersburg
Posted 11 May 2024
Comment from Hotel Management
22 May 2024 by La direction, Hotel Management
Thank you. See you soon !
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
22 May 2024 by La direction, Hotel Management
Thank you. Best regards
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
22 May 2024 by La direction, Hotel Management
Thank you. See you soon !
by A verified traveler
Posted 26 Apr 2024
All staff are friendly and approachable. Linda has kindly checked us in early as we arrived at 10 in the morning and we managed to catch a wink.
We love the hotel’s interior, so chic and cosy, close to shops and restaurants and Metro.
Breakfast buffet was decent and would definitely come back to this hotel in our future visit to Paris.
Comment from Hotel Management
20 May 2024 by La direction, Hotel Management
It’s a pleasure to read your comment ! Thank you for taking the time to tell us about your experience. We'll be happy to welcome you for your next trip in Paris !
by A verified traveler
Posted 18 Apr 2024
We have a nice stay.
Comment from Hotel Management
24 Apr 2024 by La direction, Hotel Management
Thank you for your comment. Best regards
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by La direction, Hotel Management
Thank you. Best regards
by A verified traveler from Toronto
Posted 13 Apr 2024
The hotel has the worst non-usable or hygienic mattresses I ever encountered; seriously those mattresses are curved in the middle and simply need to be replaced (a deep curved shape).
Also, due to the door closing mechanism, if you stay in the hotel, get ready to woke up everyday hearing door’s slamming at least 5 to 6 times for every room, while the cleaning crew operating their services, or when residents are retuning late at night or leaving early morning.
Comment from Hotel Management
17 Apr 2024 by La direction, Hotel Management
Dear Salim, we are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in better conditions in one of our hotels. Kind regards
