Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The property is old and unkept. Our room was dirty and with poor lighting. It is very overrated for what it is. An old French hotel.
Comment from Hotel Management
6 Jun 2024 by EA, Hotel Management
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are sad to read that your room was not up to your expectations and would like to extend our apologies for the upset caused. Also, please rest assured your comments have been well noted and taken in consideration. Dear valued guest, we all hope to have the chance to welcome you back soon and meanwhile remain at your entire disposal for any further information or assistance you may need. Kindest regards for the entire team, Sincerely yours, Executive assistant
by A verified traveler
Posted 5 Jun 2024
Property was close to shopping and dinning. Very clean
Comment from Hotel Management
5 Jun 2024 by EA, Hotel Management
Dear valued guest, Thank you for your recent stay and for taking the time to share you positive experience with the Expedia.com community. We are really happy to know that you are overall satisfied with your recent stay and that you appreciated more particularly our nice central location and cleanliness. Dear valued guest, we all look forward to welcoming you back soon and to serving you again, Kindest regards from the entire team, Sincerely yours, Executive assistant
by A verified traveler
Posted 4 Jun 2024
Excellent hotel, will definitely return!
Comment from Hotel Management
4 Jun 2024 by EA, Hotel Management
Dear valued guest, Greetings from the Hotel du Collectionneur!Thank you for taking time out to share your positive experience with the Expedia.com community. All of us are delighted that we could ensure a comfortable stay during your visit and we will be thrilled to have the chance to welcome you back soon and to serve you again. Kindest regards from the entire team, Sincerely yours, Executive assistant
by A verified traveler
Posted 2 Jun 2024
It was a good hotel
Comment from Hotel Management
4 Jun 2024 by EA, Hotel Management
Dear valued guest, Thank you for your recent stay and for taking the time to share your positive experience on the site Expedia.com. We are happy to know tat we could ensure a comfortable stay and we hope be able to welcome you back very soon. Kindest regards from the entire team, Sincerely yours, Executive assistant
by A verified traveler from Bracken Ridge
Posted 26 May 2024
Beautiful hotel with very friendly staff and amazing amenities. Close to metro and bus services to get around Paris. Lots of options for dining within the hotel and close by.
Comment from Hotel Management
27 May 2024 by EA, Hotel Management
Dear valued guest, Thank you for your recent stay and for taking the time to share you experience with our Expedia community. We are really happy to note that you are overall satisfied with your recent stay and that you appreciate the beauty of our hotel, the friendliness of our team members and our nice central location. Thank you for you kind compliments and we all look forward to welcoming you back very soon. Kindest regards, Sincerely yours, Executive assistant
by A verified traveler
Posted 23 May 2024
For a 5 star hotel, it was very noisy in the lobby, police blocking the entire street and difficult to get food delivered. Ordered champagne for the room and it arrived 3 days later after going to the front desk.
Comment from Hotel Management
28 May 2024 by EA, Hotel Management
Dear valued guest, Thank you for your recent stay and for taking the time to review us on the site Expedia.com. We are sad to note that your stay was not up to your expectations. Please accept our most sincere apologies for any upset or inconvenience caused. We are sincerely sad if besides our efforts to avoid any inconvenience related to a state delegation staying with us during the period of your stay, you have been disturbed in any possible way.Dear valued guest, we all hope to have the chance to welcome you back soon and to serve you again, Kindest regards from the entire team, Sincerely yours, Executive assistant
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 18 May 2024
This is the most disappointing 5 star hotel I have ever stayed in. I don't know how this hotel was rated as a 5 star hotel.
What surprised me the most, disappointed me, and infuriated me was actually when I went to the bathroom at night, there were two huge cockroaches sprawled on the toilet, and I'm not exaggerating in any way, close to the size of the palm of my hand.
So I would like to ask how the hotel is sanitized and disinfected? This is a huge hygiene hazard for customers! I myself am very sensitive to bacteria as well as viruses, and the cockroaches were even likely to have crawled through the cups we used to brush our teeth and drink water. I can't believe this is a 5-star hotel with great reviews!
For service wise, there was nothing very amazing about it. The concierge, front desk, and room service were all what a 5 star hotel should be. So I don't think there is anything commendable in terms of service
On top of that, the amenities in the hotel room were poorly maintained, the plumbing on the side of the toilet was exposed and you could even see the siding! I seriously doubt that cockroaches are following these pipe cracks into my restroom. The bathroom was poorly designed, the rosette head was old as well as not being able to easily adjust the direction, there was very little water flow, and the bathtub was stained and cracked. I think taller people would have a tough time taking a shower.
Comment from Hotel Management
23 May 2024 by EA, Hotel Management
Dear valued guest, First of all, we would like to thank you for your recent stay and for taking the time to review us on Google My Business. We are really sad to read about your disappointment from your recent stay and would like to extend our most sincere apologies for any inconvenience or upset caused. Please rest assured that your comments have been taken very seriously and your room has been inspected in details by our Executive Housekeeper in person. Even if no insects could be found, a professional preventive treatment has been applied by a specialized company. Dear valued guest, we truly hope you will give us the chance to restore your faith in our services at the occasion of your eventual next trip to Paris and meanwhile we remain at your entire disposal for any further information or assistance you may need. Kindest regards from the entire team, Sincerely yours, Executive assistant
by A verified traveler
Posted 17 May 2024
Wonderful stay! Loved everything about this
Comment from Hotel Management
23 May 2024 by EA, Hotel Management
Dear valued guest, It is a pleasure to hear that you enjoyed a wonderful stay with us! Thank you for taking the time to review our hotel! We all hope you will come back and visit us soon !Warmest regards, Sincerely yours, Executive assistant
by A verified traveler
Posted 17 May 2024
Amazing hotel! Concierge was so helpful! Will definitely be staying here again!
Comment from Hotel Management
23 May 2024 by EA, Hotel Management
Dear valued guest, We were thrilled to welcome you at the Hotel du Collectionneur and we thank you for taking the time to post such gracious rating. We genuinely appreciate your compliments for our Concierge team helpfulness and we all look forward to your next visit!Kindest regards,Sincerely yours,Executive assistant
