Ratings based on 588 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Other than the parasites in the bed, it was not too bad. Oh comma and we didn't like the mold in the shower.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 27 Nov 2023
I wasn’t too happy with this hotel at all. Firstly, I purchased an adapter but it wasn’t working so I asked for a refund. Unfortunately I didn’t get a receipt so I showed them my bank statement and everything but they didn’t refund me because according to them, they couldn’t see any transactions made. Worse part of it is that they even kept the adapter and offered me nothing. Not even a new one. So now I’ve lost money. Also the room was so cold.
by A verified traveler
Posted 13 Oct 2023
We had our flight Venice to Paris cancelled due to Italian strike, called as soon as we got the email to try and manage not losing the whole reservation and they declined every suggestion.
We understand the hotel has its own rules, but this was something we could not know, there were no plane ticket or even train tickets that would allow us arriving the day of our reservation, only day before or days after.
They charged the whole cancellation. These are things costumers appreciate, individualizing cases, knowing when to be flexible and when a cancelation is not an option.
by A verified traveler
Posted 7 Oct 2023
Noisy! The room had no ironing board nor iron. Was horrible
by A verified traveler
Posted 24 Jul 2023
by A verified traveler
Posted 16 Jul 2023
My husband and I stayed for two nights and hotel was great the only thing we disliked was the breakfast.
by A verified traveler
Ok
Posted 27 Jun 2023 on HotelsRoom was ok. Getting woke by housekeeping at 9am on a Sunday morning was not. Had to always ask for extra towels and toilet rolls. We also had someone come to door at 10am asking if we wanted tea or coffee with a trolley? Very strange.
by A verified traveler
Posted 21 Jun 2023
Excellent place
by A verified traveler
Posted 30 May 2023
I've stayed many times at this hotel and normally it's excellent, but this time (May 2023) there were a few issues.
I know most of the hotel has been refurbished recently, but it feels like this room had been forgotten - the bathroom especially feels old and tired (even if perfectly clean).
The shower holder broken so had to hold shower by hand. Not a disaster, but inconvenient when in a hurry.
I requested a receipt to be emailed, but didn't receive it until I chased via email.
Apart from these issues, the rest of the hotel is great and the breakfast was excellent, as always!
