Ratings based on 545 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
My new favorite hotel in Paris. Not only is the hotel beautiful, well kept, and in the best location, but the staff truly goes above and beyond to make sure your stay is perfect. I was there for work for a week and my husband decided to join me for the weekend, we had been to Paris before so didn’t make any plans and just relied on the concierge - who made sure we had reservations at some very cool places every single night. Overall, amazing stay and highly recommend.
Comment from Hotel Management
4 Jun 2024 by Chris , Hotel Management
Dear guest,Welcome to the Lancaster "Fan Club". Likewise an increasing number of guests, you have been enchanted by the spirit of our hotel. Thank you for taking the time to write this beautiful and highly appreciative feed-back.This, to us, is our best reward and incentive to all our constant efforts to optimize the quality of service in a beautiful and historical building but also to initiate special token for our guests to make them feel at home. We all look forward to welcoming you back soon in your new Parisian home away for home. Warmest regards. Christophe LajoinieGuest Care & Front of House Manager
by A verified traveler
Posted 10 May 2024
The experience was exceptional. Luxury without being pretentious! Front desk offered to show me a larger room for upgrade, but the one assigned was on the top floor with a balcony - so that was an easy decision. And from my balcony, we had a surprise view of the top of the Eiffel Tower.
The breakfast was phenomenal - the food was delicious, dining room was beautiful but Benoit, his service made it memorable…he was so friendly, funny, and kind.
The location is just off of Champ Elysees so made for easy shopping.
I loved my stay here - exactly the Parisian experience I wanted - and can’t wait to come back!
Comment from Hotel Management
10 May 2024 by Chris , Hotel Management
Dear guest, Letting our guests experience the best out of their stay at Hotel Lancaster is our main goal and we are so glad you appreciated as much.The Champs is not only in a central area with lots of shops and restaurants but it puts you in a magic Parisian atmosphere.Your enthusiasm for our staff is very much appreciated and will be a great source of motivation for them. I will certainly not fail to convey your very kind compliments to Benoit.We all hope to have the pleasure of welcoming you once again,Yours respectfully Christophe LajoinieGuest Care & Front of House Manager
by A verified traveler
Posted 9 May 2024
Staff was extremely friendly and helpful! We had a number of special requests and they attended to these with promptness and smiles!
Especially wonderful were the servers at our breakfasts which was delicious! Thank you for making our stay in Paris so special! We will definitely come back!!
Comment from Hotel Management
10 May 2024 by Chris , Hotel Management
Dear Guest, I am delighted to learn your positive feedback about your stay. I would like to sincerely thank you for your very kind words regarding our services.Your comments have been shared with our team which will motivate them to continue their efforts in providing our valuable customers with qualityproducts and services.We all look forward to welcoming you back in the near future.Sincerely yours,Christophe LajoinieGuest Care & Front of House Manager
by A verified traveler
Posted 9 May 2024
Love this hotel!! Highly recommend!
Comment from Hotel Management
10 May 2024 by Chris , Hotel Management
Dear guest, Thank you for your kind feedback. We are all hoping to welcoming you again on your next Parisian stay,Kind regards,Christophe LajoinieGuest Care & Front of House Manager
by A verified traveler from Toronto
Posted 7 Apr 2024
Excellent service
Comment from Hotel Management
8 Apr 2024 by Chris , Hotel Management
Dear guest,Thank you very much for choosing to stay at the Lancaster, for your 5 stars rating, and kind words.We all look for to the pleasure of welcoming you back to the Lancaster. Yours respectfully. ChrisChristophe LAJOINIEGuest Care & Front of House ManagerHOTEL LANCASTER
by A verified traveler
Posted 2 Apr 2024
This is one of the best hotels in Paris. I would only say they could improve the breakfast. Spa is spectacular.
Comment from Hotel Management
2 Apr 2024 by Chris , Hotel Management
Dear guest, Thank you very much for having taken the time to leave your comments following your recent stay with us.It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us. I am however very concerned by your remark regarding the breakfast.. We are sorry and we do apologize for the inconvenience. Please rest assured that we will try to improve... On a more positive note, your enthusiasm for our hotel and Spa is very much appreciated. We all look forward to welcoming you again in a not too distant future.Yours respectfully.Christophe LAJOINIEGuest Care & Front of House ManagerHOTEL LANCASTER
by A verified traveler
Posted 9 Mar 2024
Close to everything
Comment from Hotel Management
10 Mar 2024 by Chris , Hotel Management
Dear guest, Thank you very much for your post following your recent stay with us at the Hotel Lancaster.It was indeed a pleasure to read that you were overall satisfied with our location and enjoyed your stay with us. We all look forward to welcoming you again in a not too distant future. Christophe LajoinieGuest Care & Front of House ManagerHotel Lancaster
by A verified traveler
Posted 24 Feb 2024
Everything is perfect👍
Comment from Hotel Management
1 Mar 2024 by Chris , Hotel Management
Dear guest, we are so glad to read this kind comment. Thank you very much for having taken the time to leave your comment following your recent stay with us. We hope to welcoming you very soon. Yours faithfully. Christophe LajoinieGuest Care & Front of House Manager
by A verified traveler
Posted 18 Feb 2024
Great location walking to all the shopping!! - more like 4 star hotel ( also random but worst bedding/sheets I’ve ever experienced in a hotel.)
Comment from Hotel Management
19 Feb 2024 by Chris , Hotel Management
Dear guest,Thank you for your 4/5 rating and for having taken the time to leave your comments following your recent stay with us.It was indeed a pleasure to read that you were overall satisfied with our services and enjoyed your stay with us. I am however very concerned by your remark regarding the bedding/sheets. I am sorry and I do apologize for the inconvenience. Feel free to contact me at your convenience to precise your feeling and if there was something wrong in our process.On a more positive note, your enthusiasm for our location is much appreciated.We all look forward to welcoming you again in a not too distant future.Yours respectfully. Christophe LajoinieGuest Care & Front of House ManagerHOTEL LANCASTER
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
23 Mar 2024 by Chris , Hotel Management
Dear guest, Thank you for choosing to stay at the Lancaster and Thanks a million for your 5 / 5 rating. We all look forward for the pleasure to welcoming you back to the Lancaster in the near future. Yours respectfullly Christophe LAJOINIEGuest Care & Front of House Manager
