Ratings based on 980 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Excellent location!
by A verified traveler
Posted 1 May 2024
by A verified traveler from ASHBURN
Posted 21 Apr 2024
Had to ask for water bottles and was told to use water fountain???? Really!
Also, it was freezing in the hotel and it appears that it’s controlled centrally! So I bundled up and asked for more blankets. Very disappointing customer service for a hotel like this!
Comment from Hotel Management
26 Apr 2024 by Valdi - Duty Manager, Hotel Management
Dear Youssef,Thank you for sharing your feedback with us. We sincerely appreciate your understanding regarding our efforts to reduce plastic waste by providing complimentary water fountains on each floor for your convenience. It is our commitment to promote sustainability while ensuring your comfort.We apologize for any inconvenience caused by the temperature of the hotel. Due to the unusually hot weather outside, our AC system was initially set to cool, resulting in a rapid decrease in temperature inside. Unfortunately, following this sudden change in the weather outside, which turned cold very quickly, it took some time for our historical building to adjust accordingly. However, we are pleased to hear that our team promptly provided you with extra blankets to enhance your comfort.Your feedback regarding customer service is valuable to us, and we will use it to further improve our services. If there is anything else we can assist you with, please do not hesitate to reach out. We value your patronage and hope to welcome you back for a more enjoyable experience in the future.Best regards,
by A verified traveler
Posted 4 Apr 2024
Overall the hotel was below expectation.
Comment from Hotel Management
5 Apr 2024 by Valdi - Duty Manager, Hotel Management
Dear Robin, Thank you for taking the time to send us your comments following your stay, and we would like to apologize as we have noticed that we have not exceeded your expectations.Should you wish to share more details about your stay with us, please do not hesitate to contact us.We hope that we will have the pleasure of welcoming you back in the nearest future and upon this occasion make it right, so you keep a long-lasting happy memory of your experience with us.Best regards,
by A verified traveler from Irmo
Posted 27 Mar 2024
by A verified traveler
Posted 21 Feb 2024
My son and I really enjoyed our quick visit to Paris the room was perfect and the bar was a great place to gather and relax.
by A verified traveler
Posted 15 Feb 2024 on Hotels
by A verified traveler
Posted 3 Feb 2024
by A verified traveler
Posted 6 Jan 2024
by A verified traveler
Posted 30 Dec 2023
Beautiful historic building. SUPURB staff
