Ratings based on 990 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The property is very convenient to Disney and the shuttle bus was brilliant albeit crowded!!! However the reception staff were not particularly friendly and when we went to order a taxi the man was particularly rude and the taxi was excessively overpriced.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
31 May 2024 by Elodie, Service client, Hotel Management
Bonjour Nicole,Nous vous remercions pour votre note à la suite de votre visite au Campanile Val de France.Nous sommes heureux de lire que votre séjour fut à la hauteur de vos attentes et espérons vous accueillir de nouveau.Cordialement,
by A verified traveler
Posted 27 May 2024
Basic, not very clean, but staff were helpful
Comment from Hotel Management
28 May 2024 by Elodie, Service client, Hotel Management
Dear Michelle, Thanks for your feedback. Glad to hear you found our staff helpful.Looking forward to welcoming you back soon! Regards
by A verified traveler from Cumming
Posted 15 May 2024
Not very clean. Not recommeded.
Comment from Hotel Management
16 May 2024 by Elodie Service client, Hotel Management
Dear Xiaogang, Thanks for your feedback after your stay at the hotel Campanile Val de France.We're sorry to hear about the cleanliness issue; we will share your feedback to the concerned team.Hope you can give us another chance to impress you. Kind regards
by A verified traveler
Posted 7 Apr 2024
Didn’t like Paying for parking
Comment from Hotel Management
10 Apr 2024 by Elodie, Service client, Hotel Management
Hello Matthew, Thanks for your feedback after your visit at the hotel Campanile Val de France.We hope to welcome you again soon.Kind regards
by A verified traveler
Posted 4 Apr 2024
I was not allowed to sit in the bar area in the reception area without having a drink and was asked to leave if I was drinking anything. I was not allowed to enter the restaurant with a backpack. I was told that it posed a security risk. Even though I wanted to hand over my backpack to them, they did not accept it and asked me to leave the restaurant. It was very rude behavior. Moreover, even though I paid for the hotel before I left, they later tried to deduct the same amount from my credit card 3 times.
Comment from Hotel Management
5 Apr 2024 by Elodie, Service client, Hotel Management
Hey Goksel, Thanks for sharing your experience. I'm sorry to hear about the inconveniences you faced during your stay. Your feedback is super valuable, and we'll work on improving our services.
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Elodie, Service client, Hotel Management
Bonjour Paulette,Nous vous remercions chaleureusement pour votre note à la suite de votre séjour au Campanile Val de France.Nous espérons vous accueillir à nouveau prochainement.Bien cordialement
by A verified traveler
Posted 17 Feb 2024
We’re given a room on arrival, went to the room and someone was in it! Went back and was given a second room and the same thing happened!! Couldn’t believe it and didn’t feel happy leaving stuff in our room in case they gave someone else one room key
Comment from Hotel Management
19 Feb 2024 by Elodie - Customer Service, Hotel Management
Hi Caroline! I'm sorry to hear about your experience with the room assignment. That must have been quite frustrating for you. We understand how important it is to feel secure in your room, so we will definitely take this into account. Thank you for bringing it to our attention.
by A verified traveler
Posted 9 Feb 2024
I enjoyed staying at this property, I have stayed here before and I will stay here again.
The staff in the restaurant for dinner were lovely. The buffet dinner is a good price, not a massive amount of choice but its very reasonable.
It is great they run a free shuttle bus to the parks HOWEVER it serves 4 other hotels, so it does get very busy. This isnt the hotels fault at all but just an observation and a warning for those who plan to use an off site partner hotel.
If you are looking for somewhere to stay on a budget, I highly recommend this hotel.
Comment from Hotel Management
19 Feb 2024 by Elodie - Customer Service, Hotel Management
Hi Samantha! Thanks for taking the time to write a review. We're thrilled to hear that you enjoyed your stay at Campanile Val de France and that you plan to stay with us again in the future. We're glad you found the staff in the restaurant lovely and enjoyed the affordable buffet dinner. We understand that the free shuttle bus can get busy due to serving multiple hotels, but we appreciate your understanding that it's not within our control. It's great to hear that you recommend our hotel for budget-conscious travelers. We hope to welcome you back soon for another enjoyable stay. If you have any further feedback or requests, please don't hesitate to let us know. Take care!
by A verified traveler
Choose elsewhere, no hotel should go this low!
Posted 30 Jan 2024 on HotelsWe have travelled to this hotel in group, annually, for over 12 years. This will be our last. The hotel seems to have gone on a huge cost cutting mission. The receptionist on our arrival just breathed heavily and sent us to the other desk cause she couldn't handle a 4room check-in. The room is now bare, other than the bed, a shower gel and a sanitary bag that if used on the first night then it will never be replaced. The warm breakfast is cold and disgusting. The Indian lady at the b'fast room is probably the rudest person to ever work in a hotel. You are treated as a thief the minute you step in for b'fast. If your handbag happen to be a small lady backpack than you have to leave it with the staff outside. My 4 year old was walking with a half eaten crossaint while on our way out, again the same lady asked her to either eat the rest of it on the spot or to throw it away. Unbelievable is not enough to describe. The only plus is the shuttle and proximity to disney. Other than that, the hotels on the same street might cost a couple more euros but are much superior and guests are treated with respect. Campanile your crazy measures just costed you a regular group of customers and probably many others that we meet on our stay with similar complains.
Comment from Hotel Management
6 Feb 2024 by Elodie - Customer Service, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
