Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Our stay at the Cove was excellent. Concierge staff, Fellesia and Antonio, we're absolutely the best at ensuring we had an enjoyable stay. We enjoyed that we were able to engage with local Bahamian and enjoyed food from nearby Oh Andres at the Fish Fry and Poop Deck restaurants. All the amenities available at the resort were lovely especially the lazy river, beach, and adult only pool area with a live DJ at the Cove. Favorite restaurants were Paranza and Frezca.
by A verified traveler
Posted 20 May 2024
If you want service, this is not the place to visit. I am not even saying great service, I am saying if you are the type that would like someone to respond when you tell them hello, don’t go here.
Rooms are nice and clean. Food options are limited, and not good. Perch was horrible service and food. Paranza was better, it ruined it a little that they try to lead you to believe there is no tip auto included. Just a shady environment, all around. Housekeeping tried to enter our room on 2 different occasions with us inside and do not disturb light turned on. Would not recommend
Comment from Hotel Management
21 May 2024 by Atlantis Team, Hotel Management
Dear Billy,Thank you for staying with us at the Atlantis and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. We sincerely apologize for the experience.
by A verified traveler
Posted 18 May 2024
Great staff and excellent property.
Comment from Hotel Management
21 May 2024 by Atlantis Team, Hotel Management
Dear Kieran,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.
by A verified traveler
Posted 17 May 2024
absolutely amazing service and kind staff
Comment from Hotel Management
21 May 2024 by Atlantis Management Team, Hotel Management
Dear Madison,Thank you for staying with us at the Atlantis. We are happy to see that you had a five-star experience and can't wait to welcome you back to paradise soon.
by A verified traveler
Posted 15 May 2024
We loved staying at the Cove, it was so peaceful.
Comment from Hotel Management
15 May 2024 by The Atlantis Team , Hotel Management
Dear Carla,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by The Atlantis Team , Hotel Management
Dear Cascia,Thank you for vacationing with us and for your feedback. Your rating will be shared with our team.
by A verified traveler from Florissant
Posted 14 May 2024
I found that the Expedia rooms offered were of the lower room with no view (floors 1-3). And I needed to upgrade 100.00 more to have a room with a view (rooms 10-17)
Comment from Hotel Management
14 May 2024 by The Atlantis Team, Hotel Management
Dear David,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!
by A verified traveler
Posted 13 May 2024
Cove pool is excellent and pool staff amazing. Only issue is rooms are getting dated, AC not great. Now for late check out request charging $165 an hour. No matter status w Marriott or frequent guest. Crazy nickel and dime even when hotel not full. Will loose repeat guest.
Comment from Hotel Management
13 May 2024 by The Atlantis Team, Hotel Management
Dear Deborah,Thank you for staying with us at the Cove, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we
by A verified traveler
Posted 4 May 2024
Other than playtime with the dolphins this trip was disappointing. Bed and pillows were uncomfortable. A/C in room didn’t work. Staff were rude and lacked customer service skills. Everything was overpriced. Food was average. Extremely disappointing. Won’t be back.
by A verified traveler
Posted 2 May 2024
The Cove is a gorgeous, classy part of the Atlantis resort. Everything was great. Just be prepared to spend a lot for food there. We knew that going in but we were still a bit surprised. If you aren’t concerned about the cost, you will absolutely love it.
Comment from Hotel Management
13 May 2024 by The Atlantis Team, Hotel Management
Dear Anne,It was a pleasure to have you stay with us at the Cove Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back again.
