Ratings based on 2,432 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from morongo vly
Posted 16 May 2024
Great place swimming up bar was great
by A verified traveler
Posted 16 May 2024
I liked the beach, I was in it everyday!! I didn't like the first room i got where the toilet didnt work and no one came to fix it, I was put into another room which was good. I didn't like the food, it was average, it was either overly salty and over cooked. The staff was polite in the hotel.
by A verified traveler
Posted 15 May 2024
First time in Bahamas but not my first Riu. This Riu property by far was the best one to date. What i liked: property is not overly big and you can find everything pretty easily. The staff was superb especially Vera Carter as a head chef. The beach was outstanding. My ocean view was worth every penny. Food was good. What i didnt like: jerk chicken grill had the same menu every day - please change it up. No ATM on property - you have to go to the Atlantis. Add a bit more entertainment at pool areas. Music was subpar.
by A verified traveler
Posted 15 May 2024
My family and i had a great time. Tanya was fantastic. She made my while family feel special. Lynden at the buffet were awesome. He always made you feel welcome and got us to smile everytime. They were so friendly and made our stay wonderful. Agatha at the buffet was wonderful also. Iris in the breakfast buffet was great. Daphne at the front desk was great. Justin, the bellboy was wonderful. He always greeted us with a smile and good morning . Great conversations in the elevator. Such a pleasure to be around.
by A verified traveler
Posted 15 May 2024
We stayed last week of April 2024. This resort was much smaller than other RIU resorts we have been to. Food was good but inconvenient that you have to make a reservation for dinner every night and you can only make up to two nights in advance. We got there on a Saturday afternoon and could not make a reservation until Tuesday. Staff were all amazingly helpful and so friendly! Dario and Kevin working in the pool bar were my favorite, 10 stars to them! The heater was in in the pool the first 5 days we were there, it was awful! So hot and not refreshing at all , everyone was complaining! It finally was shut off towards the end of our stay. Would probably stay here again for the price , convenience of all inclusive and the friendly staff .
by A verified traveler
Posted 14 May 2024
The staff at check-in was very polite, professional and helpful. The room was less than desirable. Terrible smell, leaky ceiling, toilet wouldn't flush. Woke up with bug bites and itching on day three. Research lead us to believe it was bed bugs as there was bed bug fecal matter under the sheets on the mattress. The beach was littered with plastic cups, straws and other trash that wasn't picked up each day. The seating hosts in the eating areas were very nice and attentive. Those serving the food were not cheerful or happy to be there. The food was okay. Nothing special, but not terrible either. I would not recommend this place to anyone I know.
Comment from Hotel Management
16 May 2024 by Online Reputation Manager , Hotel Management
Dear Patricia,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Our House keeping department also checked the mattress of your room and they could not detect any irregularity.Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 13 May 2024
thya proparty is ok the beach is to smol for the amouth of peaple they are to close toogether and no dasignated place for cigarate and marywhona smokera im not a smoker ther for it was wary onowing to me and my wife
Comment from Hotel Management
16 May 2024 by Hotel Riu Palace Paradise Island, Hotel Management
Dear John,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.It is very disappointing to read people who smoke made your stay less pleasant, please allow us to highlight that Riu follows the local regulations regarding this matter.Needless to say, please do not hesitate to inform our staff about any discomfort, so they can discreetly intervene. We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Palace Paradise IslandOnline Reputation Manager
by A verified traveler from Cave Creek
Posted 13 May 2024
by A verified traveler
Posted 13 May 2024
