Ratings based on 798 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
This place was terrible. The lights in the room barely worked. The tv also did not work. Even plugged our own Roku in and it didn’t work. Rude staff. A/c barely worked. It said hot tub available but there was not one. Just move on.
Comment from Hotel Management
24 May 2024 by Vasu, Hotel Management
our sincere apologies for inconvenient you experienced. we had no knowledge about any of these complain. We would either change the room or get it fix right away.
by A verified traveler
Posted 7 May 2024
I like the hotel. Was kept clean. The last few nights were super busy and loud. The pool was clean. I would give them a8/10. One lady that worked nights was super rude but other than that we enjoyed our stay.
Comment from Hotel Management
7 May 2024 by Vasu, Hotel Management
Hi Anna,Thank you for the perfect review. Guest satisfaction and hotel cleanliness is of paramount importance to us and we are indeed glad we were able to exceed those expectations. We sincerely apologize for any adverse interactions with our team members. Will definitely address this issue to prevent any reoccurrence. We thank you for staying with us and look forward to having you again.
by A verified traveler
Posted 27 Apr 2024
Bed was not safe. Toilet kept running. Not enough towels or pillows. Will never stay here again.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Trina,We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with the team for their review and necessary improvements. For any further assistance or to discuss your concerns in detail, please contact our management directly.
by A verified traveler
Posted 20 Apr 2024
We booked the hotel specifically for the hot tub. No where on the website does it mention hot tubs are room specific, so we lost out on the hot tub. Our room was ok, however, the bathroom was filthy with dried crudy towel hanging over the shower rod from last guest. Thevair conditioner kept cutting off so we were hot all night. The breakfast was even worse. Staff was very friendly & helpful but accommodations very disappointing.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Tammy, We apologize for any inconvenience you experienced during your stay. Our hot tubs are mentioned as room-specific amenities on our website. We regret to hear about the cleanliness issues in your room and the problem with the air conditioning. Your feedback will be shared with the relevant departments for further review. Thank you for recognizing our friendly staff, we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 26 Mar 2024
Nice place
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Ben,We are pleased to hear that you found our hotel to be a nice place. Your feedback is greatly appreciated. If you have any further comments or suggestions, please feel free to contact our management directly. Thank you for choosing to stay with us.
by A verified traveler
Meh
Posted 8 Mar 2024 on HotelsHonestly a very basic cheap hotel. Nothing fancy at all. My main issue honestly is the extra fee for continental breakfast and literally all they had was cereal and yogurt
Comment from Hotel Management
9 Mar 2024 by Manager, Hotel Management
Hello Brent,We appreciate your feedback on your recent stay with us. We strive to offer a variety of options for our guests to enjoy. Should you have any further concerns or feedback, please do not hesitate to contact our management team directly for assistance.
by A verified traveler
Room 217
Posted 2 Mar 2024 on HotelsComment from Hotel Management
6 Mar 2024 by Manager, Hotel Management
Hello April, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back and provide an improved experience in the future.
by A verified traveler
Try it you will come back
Posted 2 Mar 2024 on HotelsVery helpful kind the state was the best
Comment from Hotel Management
5 Mar 2024 by Manager, Hotel Management
Hello Gina,We appreciate your positive feedback on our helpful staff and excellent service during your stay! Should you need further assistance or have any concerns, please don't hesitate to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back soon!
by A verified traveler
Posted 26 Feb 2024
Had a smell
Comment from Hotel Management
3 Mar 2024 by Manager, Hotel Management
Hello Torie,We apologize for any inconvenience you experienced during your stay. We appreciate you bringing this to our attention so we can make improvements moving forward. Your feedback is valuable to us as we strive to provide the best experience for all our guests. Have a great day!
by A verified traveler
Decent price but health concerns
Posted 8 Feb 2024 on HotelsThe staff were polite.
The room smelled of mold; everytime i went into the room my allergies went haywire! I loved the room set up.
The water for the shower did not get all that hot,the hair dyer did not work and the coffee maker didn't work either. I brpught the coffee maker down and they said they'd send a new one up..never did. The manager is rude ahole. I think if they had a better manager this place would be better. The complimentary breakfast and there unedible bagels was a joke. Atleast at night you need a room key to get into the building which is nice.
Comment from Hotel Management
8 Feb 2024 by front desk, Hotel Management
Pleasant morning I am really sorry that you felt that way. If you had a problem with the room, you could ask the front desk clerk for a room change. The coffee maker was brought down to the clerk in the evening and she told you that housekeeper would replace in the morning. You checked out early the following morning. And I am out of office for business over a month now so I did not rude to you nor any of my guest. my sincere apology.
