Ratings based on 997 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Huntington Park
Posted 5 Jun 2024
Great hotel. Loved the sauna and jacuzzi. Pool was closed both days I was there. Nice to have the restaurant and bar. Very clean. Lovely grounds and plenty of seating throughout.
by A verified traveler
Posted 3 Jun 2024
The pool was not in working condition. Also, the $15 parking fee per night came as a surprise. I believe most hotels in the area have free parking. So a good deal on the room becomes less with $15 added per night.
by A verified traveler from Lemoore
Posted 29 May 2024
The beds are nice and comfortable.. it’s quiet.. ver nice property.. love the breakfast.. definitely will stay again.. 2nd visit to property
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto.Nothing brings us joy like hearing about the wonderful experiences our guests have with us, and we thank you for your five-star rating. We appreciate you mentioning our comfortable bed and peaceful accommodations, the perfect way to end a long day, and delicious hot breakfast, the best way to wake up. We look forward to welcoming you back for an unforgettable third visit.C.P. Management Team
by A verified traveler
Posted 29 May 2024
The is an old hotel but renovated. There is a must pay $15/day valet parking. Breakfast not included in nightly rate.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Mike,Thank you for choosing the Crowne Plaza Palo Alto and for your feedback. We're glad you appreciated the renovations in our hotel. Your comments are valuable and will be considered as we strive to improve our services. We hope to welcome you back for a more satisfying stay in the future.C.P. Management Team
by A verified traveler
Posted 26 May 2024
Comfortable room and bed. No USB options for charging. Food buffet was fair in terms of selection but the hot food was cold.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. We're pleased you found your room and bed comfortable during your stay. However, we're disappointed to learn about your experience with the lack of USB charging options and the buffet. Your comments will be shared with our team for further review and improvement. We appreciate your valuable input and hope to have the opportunity to better serve you in the future.C.P. Management Team
by A verified traveler
Posted 25 May 2024
Screaming children with broken/ unavailable amenities.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Thank you for choosing to stay with us. While we always appreciate hearing from our guests, we are surprised and saddened to hear you had a disappointing visit. Your comments are important to us and will be shared with the team as we constantly work to improve. We hope to have another opportunity to welcome you back and impress you further.C.P. Management Team
by A verified traveler
Posted 20 May 2024
Very stuffy inside of the hotel lobby. The air conditioner in my room was not working properly. Seemed like the entire building had a problem with the A/C
Not good especially when it’s over 80 degrees outside.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. We sincerely regret to learn of your disappointment with your experience and understand your frustration. Your feedback will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It is our hope that you will give us another chance to change your perceptions down the line.C.P. Management Team
by A verified traveler
Posted 20 May 2024
Everything was so great. Definitely exceeded expectations. Thank you !
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. We're pleased to hear we exceeded your expectations and that you enjoyed everything about your stay! It would be an honor to welcome you back soon the next time your travels bring you this way. C.P. Management Team
by A verified traveler
Posted 13 May 2024
I booked this hotel for the amazing pool. Booked with other people and we booked rooms that opened up to the pool. We booked weeks in advance. Up on checkin we were told the pool was out of order and had been for some time. It would be been nice if we were contacted and informed. We had very disappointed children. And then the charge for parking was a surprise! Are hotels really charging people to park now??? No wonder the hotel and parking lot were empty.
Now our room was nice and what I expected for the price. I'm just really upset about the pool especially as I drove 6 hours for my kids to be able to play in it!
They did compensate me with a free breakfast and some drinks. But that didn't really help much. It was a nice gesture (that I asked for). But get the pool fixed... Having a bunch of kids drooling over a pool was incredibly hard!
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto.It was a pleasure having you as our guest recently, and we appreciate your kind words about our lovely accommodations. However, we apologize for any inconvenience caused by the unavailability of our pool. We'll be sure to discuss your feedback internally to ensure that this is made clear to guests going forward. Fortunately, we are upgrading our property with exciting renovations this year, and we can't wait for you to see our enhancements. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.C.P. Management Team
by A verified traveler
Posted 7 May 2024
Just okay. Check-in was slow, even though
I was the only one in line. AC/Heater in the room didn't work as well as it should. Vents needed to be cleaned. Room smelled. Iron leaks. Was not aware that they now charge for parking until I checked out and asked for receipt. Have stayed here 3 other times in the past years and enjoyed it, but now property and service is not what it used to be:(
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Thank you for choosing the Crowne Plaza Palo Alto. We're disappointed to learn we fell short of expectations during this visit. Our goal is to provide every guest with clean, comfortable accommodations, and we offer our sincere apologies if you received anything short of this. Also, we're sorry for any delay you experienced at check-in. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead. C.P. Management Team
