Ratings based on 1,039 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great place! Come back year after year!
Comment from Hotel Management
3 Jun 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 2 Jun 2024
Room phone not working (on and off) , and we even requested for a maintenance guy to check, worked for awhile ; aircon and small refrigerator so noisy (probably needs replacement) and kept us awake most of the time 👎 ; bath tub faucet loose that it can fall out ; not worth to stay for the price
Comment from Hotel Management
3 Jun 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 2 Jun 2024
Air conditioning was blowing warm air and needed to be adjusted or reset. I called front desk three times, no one answered. I went down stairs to front desk to inform them of the issue and they said they would send someone to the room to look at it. No one ever showed up.
Room not super clean.
Pool attendants would only provide one towel per guest that did not cover the length of chaise lounge. Not enough sun umbrellas.
by A verified traveler
Posted 2 Jun 2024
Rooms are great. Beautiful lobby. Great pool and jacuzzi. Great hotel.
Comment from Hotel Management
3 Jun 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 2 Jun 2024
It was my first time in Palm Springs and I really enjoyed the stay here, the room was nice and clean. I love the community here and being part of the lgbt community I felt very welcomed by the girl at the front desk. Honestly I don’t remember her name but she was very helpful
Comment from Hotel Management
3 Jun 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 28 May 2024
would definitely return to this property
Comment from Hotel Management
3 Jun 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 28 May 2024
Pool staff at entrance of the pool was incredibly rude. I could see many pool floaties from the window on the 3rd floor looking down to the pool so I brought mine down too. I was told I couldn’t have it. I said to look behind them at the 20 currently being used & he proceeded to tell me I couldn’t have mine. I ignored him & walked in anyway bc obviously people were allowed to use them. My kids & I have severe life threatening allergies so we bring our own food wherever we go. Many guests were eating their own food as well inside the pool area. The first day was fine. The second day I was harassed by the same staff who told only me that I couldn’t have my pool floatie. He told me outside food wasn’t allowed. I told him I have allergies and he said that was the policy. I went past him & sat down in a lounge chair to eat. Security came and told me I had to eat outside the gated area. This was so embarrassing to be singled out when literally right next to me a family was eating Jersey Mike’s. After that they started going through all guests bags prior to entering the pool area. Very discriminatory to people with disabilities & allergies.
The pool lounge chairs are about 30 years old & so worn out that they sagged and had rips. They didn’t have very many and all were taken by 10am. I guess they want to force guests to spend even more money on the cabanas. For $358 a night I was harassed and discriminated against. I overheard a guest say they got food poisoning from the hotelfood
Comment from Hotel Management
3 Jun 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 May 2024
Everyone at this facility is extra nice
Comment from Hotel Management
3 Jun 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 26 May 2024
Clean, organized, mellow (which should be table stakes) so no complaints. Front desk tried to get me on a specific floor, which was much appreciated. Only bummer is that I had expected an option to upgrade or get late check out due to my Marriott and also Expedia status.
Comment from Hotel Management
3 Jun 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 24 May 2024
Good
Comment from Hotel Management
26 May 2024 by Jackie, Hotel Management
Thanks for staying with us. We appreciate your feedback!
