Ratings based on 497 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Awesome!
by A verified traveler
Posted 25 Apr 2024
Beautiful, luxurious, and romantic. We definitely want to come back.
by A verified traveler
Posted 11 Apr 2024
My girlfriend and I REALLY love this place. Will go back for sure.
Comment from Hotel Management
21 Apr 2024 by L'Horizon Resort & Spa, Hotel Management
That's fantastic to hear! We're delighted that you and your girlfriend had such a wonderful time at our place and that you're already planning to return. Your enthusiasm means a lot to us, and we can't wait to welcome you back for another fantastic stay. If there's anything special you'd like us to prepare for your next visit or any way we can make your experience even more memorable, please don't hesitate to reach out. Until then, we look forward to having you back and creating more great memories together!
by A verified traveler
Posted 9 Apr 2024
Staff was superb.
Comment from Hotel Management
21 Apr 2024 by L'Horizon Resort & Spa, Hotel Management
It's wonderful to hear that you had a great experience with our staff! We take pride in providing exceptional service, and we're thrilled that our team made a positive impression on you. Your kind words mean a lot to us, and we'll be sure to pass along your appreciation to our staff members.We hope to have the pleasure of welcoming you back soon for another superb stay. If there's anything else we can do to enhance your next visit or if you have any special requests, please feel free to let us know. We're here to ensure you have a memorable and enjoyable time with us. Thank you for choosing us, and we look forward to seeing you again!
by A verified traveler
Posted 13 Mar 2024
Quiet intimate setting. Perfect getaway.
Comment from Hotel Management
21 Apr 2024 by L'Horizon Resort & Spa, Hotel Management
Thank you so much for your perfect rating! We're thrilled that you had a wonderful experience with us and that you would rate us a 5 out of 5. Your satisfaction is incredibly important to us, and we're delighted that we met or exceeded your expectations.We look forward to welcoming you back for another exceptional stay. If there's anything specific you loved about your visit or any ways we can continue to provide outstanding service, please let us know. We're here to ensure you have a fantastic and memorable experience with us each time you stay.Thank you for choosing us, and we can't wait to see you again soon!
by A verified traveler
Posted 27 Feb 2024
by A verified traveler
Posted 25 Feb 2024 on Travelocity
Comment from Hotel Management
21 Apr 2024 by L'Horizon Resort & Spa, Hotel Management
We're sorry to hear that your experience with us did not meet your expectations, and we appreciate your honest feedback. We strive to provide exceptional service and experiences for all our guests, and it's disappointing to learn that we fell short during your visit.If there are specific areas or aspects of your stay that we can address or improve upon, we would greatly appreciate more detailed feedback. Your insights will help us identify areas for enhancement and ensure that we deliver a more satisfying experience in the future.Please feel free to reach out to us directly with any concerns or suggestions you may have. We value your input and hope to have the opportunity to better serve you on your next visit. Thank you for sharing your feedback with us.
by A verified traveler
Lovely quick refreshing stay
Posted 22 Feb 2024 on HotelsStayed only one night while visiting friends in the area but even 24 hours at L'Horizon felt like a getaway. All the little things: the prosecco greeting, a surprise beautiful upgraded bungalow with our name on the door, to the crafted cocktail and lovely food at dinner and breakfast added to a memorable experience of feeling the quiet elegance of the location and thoughtful details sink in and leaving the rest of the world outside. Our only disappointment was being turned away at the restaurant (only one on property) for 8pm dinner with scores of open tables. We were told they had no availability due to staffing issues and not wanting to overload the kitchen and "impact the guest experience". We were guided to go to the bar where we had excellent service, the same menu (and the same kitchen) and delicious high quality food. Ambiance for the price, of course given the pool bar setting, was lacking but the bartender was a delightful host and now I know to book a reservation even if you are staying at the hotel. (Make note!) If you are wanting buzz, look elsewhere. This is a quiet hotel. But if you want to feel surrounded by privacy and hip luxury, this is your spot.
We have stayed many times at their sister property which has been our hands down favorite for years. But next time, I think we may be back at L'Horizon instead. With reservations for dinner.
Comment from Hotel Management
21 Apr 2024 by L'Horizon Resort & Spa, Hotel Management
Thank you for sharing your detailed experience at L'Horizon. We're thrilled that you enjoyed your 24-hour getaway and that the little touches and thoughtful details made your stay memorable.We sincerely apologize for the disappointment you experienced with the restaurant situation during your visit. Your feedback is valuable to us, and we appreciate your understanding regarding the staffing challenges. We're glad to hear that you still had a positive dining experience at the bar and received excellent service despite the change in plans.It's wonderful to hear that you appreciated the quiet elegance and privacy that L'Horizon offers. We strive to create a serene and luxurious atmosphere for our guests to unwind and enjoy their time away from the outside world.Thank you for considering us for future visits, and we absolutely encourage making dining reservations in advance to ensure a seamless experience. We look forward to welcoming you back to L'Horizon and providing you with another exceptional stay, complete with a wonderful dining experience. Please feel free to reach out if there's anything else we can assist you with or if you have any special requests for your next visit. We appreciate your loyalty and can't wait to host you again soon!
by A verified traveler
Posted 22 Feb 2024
Overall, a wonderful experience. The staff are incredibly kind and attentive. This is my first experience at a hotel/resort of this quality, so it's possible I'm a bit shocked by the incredible staff.
A couple minor complaints:
1) Air filters were disgusting. I mean they looked busted and we're more dust than filter. Like they hadn't been changed in 5 years or more. Maybe do a basic inspection of each room because some tiny details get overlooked.
2) The lounge chairs in the Herman Bungalow pool are oddly positioned. Ideally they'd be a bit lower in the water. But now I'm just being nitpicky. Such a minor thing.
3) Expired snacks in the room for purchase. Relatively harmless but still.
I will say that they provided a credit for the air filter and expired food. A credit that definitely exceeded the monetary value of my notes, but also not something I was going for. We just mentioned them on our way out the door; I'd already signed for everything and was really happy with most everything I experienced here.
I didn't say anything about the loungers since that's just a matter of personal preference.
I'd highly recommend this place if you want a quiet spot away from too much hustle and bustle.
by A verified traveler
Posted 20 Feb 2024
Staff was excellent .. pool area is amazing and relaxing. Our room 9 was quiet and a bit out of the way… make sure you request a pool view..
