Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
this property has taken a downturn, it felt dirty and run down. Room was never cleaned. noisy.
Its not what it used to be.
by A verified traveler
Posted 25 May 2024
Excellent stay. Love the pool
Comment from Hotel Management
1 Jun 2024 by Ace Hotel & Swim Club, Hotel Management
Thank you Daniel for staying with us and happy to hear you enjoyed the pool.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
25 May 2024 by Ace Hotel & Swim Club, Hotel Management
Thank you Caroline for staying with us and leaving us a review!
by A verified traveler
Posted 8 May 2024
Enjoyed every minute of my stay at this location. I had a patio/garden room near the pool - it was spacious and so nice to have the outdoor space. The hotel amenities (pool, restaurant, service, hotel staff) were all amazing. And location to downtown was perfect. Would definitely stay here again.
Comment from Hotel Management
14 May 2024 by Ace Hotel & Swim Club, Hotel Management
Glad to hear you had such a great time with us Marci and thank you once more for joining us. Look forward to having you with us in the future!
by A verified traveler
Posted 27 Apr 2024
The staff were all very friendly and helpful. The property was on the bleeding edge of cool when it opened 30 years ago. It wants desperately to be upgraded, or at the very least, a thorough spring cleaning and refreshing - perhaps some bleach to get the stains out of the curtains.
Comment from Hotel Management
4 May 2024 by Ace Hotel & Swim Club, Hotel Management
Thank you Jonathan for the feedback and support over the years. We are excited for renovations this coming summer and hope the refreshed look encourages some more 5 stars from guests;)
by A verified traveler
Posted 22 Apr 2024
Electric chargers don’t work. Roaches in the room. Air-con old and extremely noisy. Pool is a constant photoshoot, and if you don’t want to be used in promotional images for the Ace, then you can’t use the area… not it.
Comment from Hotel Management
27 Apr 2024 by Ace Hotel & Swim Club, Hotel Management
Moring Luke,We are sorry to hear this and will look further into the photo shooting during the Coachella weekends as they were there just to capture content from the programming but not meant to be an all day thing. The signs were posted just to inform guests but we are sorry that it impacted your stay. We will also look into the AC issue with the room and other opportunities you brought up. Thank you
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Ace Hotel & Swim Club, Hotel Management
Thank you for joining us Antonio and we hope to see you again in the future.
by A verified traveler
Posted 21 Apr 2024
Excellent as always….
Comment from Hotel Management
27 Apr 2024 by Ace Hotel & Swim Club, Hotel Management
As always we appreciate you William thank you for all the support over the years.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Ace Hotel & Swim Club, Hotel Management
Thank you Emily for joining us and leaving a review for us. We hope to see you again in the Future.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
14 May 2024 by Ace Hotel & Swim Club, Hotel Management
Thank you for the review Tareh and for joining us. We hope to see you again in the future.
