Ratings based on 961 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Overall what you would expect for the price, I was surprised by the lack of a mini-fridge in my room, the thinness of the blanket and the small amount of towels provided when you are expected to use them at the pool as well.
The staff was nice and while the property is dated I would stay again.
Comment from Hotel Management
5 Jun 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler
Posted 1 Jun 2024
Charge per person after 2 people. No amenities (soap, Kleenex, enough towels)
Comment from Hotel Management
1 Jun 2024 by Saddle West Front Desk, Hotel Management
We are very sorry to hear that your stay with us was unpleasant. I will forward this to the correct Department Manager to be reviewed.
by A verified traveler
Posted 1 Jun 2024
Very good!
Comment from Hotel Management
1 Jun 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
by A verified traveler
Posted 26 May 2024
The place looks nice online but totally different in person, we couldnt sleep at night because there was alot of crickets in the room and in the beds, the crawl out at night from places around the edges of the wall , there was black spiders as well we found 4. My son was scared to sleep in his bed.
Comment from Hotel Management
29 May 2024 by Saddle West Front Desk, Hotel Management
We are very sorry to hear that your stay with us was unpleasant. I will forward this to the correct Department Manager to be reviewed.
by A verified traveler
Posted 22 May 2024
Older hotel, very clean, large room, bed very comfortable, great price.
Comment from Hotel Management
23 May 2024 by Saddle West Front Desk, Hotel Management
thank you! We hope to see you again in the near future.
by A verified traveler
Posted 15 May 2024
The staff was very friendly and the room was clean. Great breakfast buffet
Comment from Hotel Management
17 May 2024 by Saddle West Front Desk, Hotel Management
Thank you for staying with us hope to see you again in the near future.
by A verified traveler
Posted 14 May 2024
We enjoyed our stay overall.
But we had to change rooms after 2 nights because they had carpet cleaners coming in to clean all the rooms in our building. Isn’t that usually scheduled ahead of time?
It was inconvenient to pack up and move to a different room in a different building.
I asked for a discount or a free breakfast for our troubles, but the “supervisor” Shelly just passed the buck, and walked away. She was not someone I’d like to deal with again.
I requested a discount again the next day at check out and again, Shelly just walked away.
Comment from Hotel Management
15 May 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again. I will forward this to the correct department manager to be looked into.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
5 Jun 2024 by Saddle West Front Desk, Hotel Management
Thank you for choosing Saddle West. We hope to see you again.
