Ratings based on 968 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Staff was friendly and pleasant.
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff friendly and pleasant during your stay. We strive to provide excellent service, and it's always rewarding to receive positive feedback. We hope to welcome you back soon for another enjoyable experience at our hotel!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
It was great for the price
Comment from Hotel Management
1 Jun 2024 by Hotel Manager , Hotel Management
Dear Harmony,Thank you for your positive feedback. We are glad to note that you found our price great. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you back here soon.Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
It was par with the surrounding area. Clean facility and friendly staff. Accommodating facility.
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our hotel to be clean, friendly, and accommodating. We strive to provide a great experience for all our guests, and we hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Not a very exciting location or town
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We understand that location plays a significant role in overall guest experience. We appreciate your honesty and will continue to strive to provide exceptional service despite any external factors. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another wonderful experience!Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
Terrible
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're sincerely sorry to hear about your disappointing experience. Your feedback is invaluable to us, and we'll be looking into the issues you've raised to ensure improvements are made. Please reach out to our team directly so we can address your concerns and hopefully regain your trust.Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
The property was clean, in good condition and reasonably priced. It should be better after the upgrades are complete. The staff was helpful. The breakfast chef and front attendant were outstanding. They ensured a variety of choices, including several hot options, that were always available and well presented. The dining area was well maintained considering the construction. I would stay there again.
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your detailed review! We're thrilled to hear that you found our property clean, well-maintained, and reasonably priced. We're continuously working on upgrades to enhance our guests' experience, and we appreciate your understanding during this process. It's wonderful to know that our staff, especially our breakfast chef and front attendant, exceeded your expectations with their outstanding service and variety of delicious options. We're glad you enjoyed your dining experience despite the construction. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
Hotel facilities in Pahrump are limited at best; however, this Best Western was the worst I have ever experienced. The few staff members we encountered were fine, as were the beds. After that, everything went downhill. There were a few things we were not told before our arrival: the place was under some sort of remodel, so along with a lot of dirt, the spa was closed; there was no gym; the breakfast room was cramped, dark, under supplied and staffed; there was no maid service. It was not a good experience.
Comment from Hotel Management
23 May 2024 by Hotel Manager , Hotel Management
Dear Joanne,We are terribly sorry that you didn’t have a good experience with us. It is disappointing to note that your stay was not satisfactory. Your feedback is essential to us, and we will address these issues with our management team to ensure improvements are made and better communication is provided to our guests in the future. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience during any future visits.Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
It was good
Comment from Hotel Management
21 May 2024 by Hotel Manager , Hotel Management
Dear Astrid,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 20 May 2024
The room was closed to and event at Pahrump nugget hotel . But over all my stay was great.
Comment from Hotel Management
21 May 2024 by Hotel Manager , Hotel Management
Dear Carolyn,Thank you for choosing to stay with us. We're delighted to hear that you had a great stay with us! It's fantastic that our proximity to the event at the Pahrump Nugget Hotel worked out well for you. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager
