Ratings based on 964 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The only reason they are in business is because they are right on Lake Powell. The area is gorgeous. The rooms and bathrooms are old and outdated. We had troubles checking in. We booked two rooms each with king size beds but one had queen size beds. One room had broken air conditioning although maintenance responded quickly. Our rooms were to be next to each other but they were not. In fact, while we were waiting for our rooms to be “ready”, they assigned the next door room to someone else. The young man at the front desk was very rude, arguing with me because I shouldn’t have expected two king size beds, even though that’s what I paid for. It was the worst customer service I have ever experienced. You can only eat in the restaurant if you had a reservation. We did but they turned other hotel guests away. They only staff for the number of reservations they have. Staffing is minimal and very slow in the restaurant. Food was surprisingly good once it came. The waiters were friendly but service was very slow.
by A verified traveler
Posted 26 May 2024
Waited in a line line to check-in… hauled our luggage to our room. Tired after a long day on the road. Our room was a disaster, staff had left half way done. Dirty linens on the dresser, beds unmade, no confidence in the bathroom.! Back to front desk. They assigned us another room with a lame “sorry”, no offer of discount, breakfast voucher. Disappointed!
by A verified traveler
Posted 26 May 2024
Beautiful views from the rooms. Note that if you arrive on your own during the day, you will be asked to pay a national park fee due to location of tbe property. It would be good if the hotel disclosed that detail because it is a $30 fee and saying that you are staying at the hotel does not wave the fee.
Nice to have several dining options on site.
Hotel gym is just a bunch of dumbbels and a cable machine - not really usable.
by A verified traveler
Posted 26 May 2024
Everything you could want to do is available here.
by A verified traveler
Posted 25 May 2024
WORST STAY. No Breakfast! No Coffee anywhere! No proper Water flow! No proper Water draining! Pathetic drainage smell! No one cares from the reception for the fixing requests and just ignores the customers! Literally nothing was satisfied which I was expecting not even the basic expectations were not satisfied. I WOULD NEVER STAY HERE EVEN IF I GET THIS HOTEL FOR FREE!!!
by A verified traveler
Posted 25 May 2024
I booked a king size bed 9 months in advance. When I checked in they told me they were overbooked on king size rooms and I ended up with a room I did not book. No apologies or customer service was given by management onsite
by A verified traveler from Queen Creek
Posted 24 May 2024
From the initial check in which took 45 minutes only to be told that their housekeeping staff was "slow" and our room wasn't ready yet, the resort was not at all what we had remembered from past stays.
There was a lack of care evident everywhere.
From the dead flower arrangements on the check in counter, to the empty water dispensers near the entrance to the dirty carpets and the poorly cleaned room, it was evident that the Lake Powell Resort has gone down along with the water levels in the lake. It's a shame, as this used to be a nice place to stay inside the Glen Canyon Park.
by A verified traveler
Posted 24 May 2024
It was a terrible experience. The AC and TV did not work, it was midnight and they still did not fix it. They ended up giving us a different room and we had to sleep in a sleeper sofa instead of a bed. Did not enjoy at all. The place is nice, but all rooms were very dusty.
by A verified traveler from Frisco
Posted 21 May 2024
by A verified traveler
Posted 20 May 2024
My wife and I had expectations of a fabulous room, friendly staff and great dining options. Sadly, those expectations were not met as our room was dim and tired looking, the staff seemed like they hated their jobs (furrowed brows, one word answers, and no eye contact) and the breakfast buffet was over-priced (just under $50) for the limited options and bland food. We'll look elsewhere should we revisit Page, Arizona.
