Ratings based on 998 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 27 Apr 2024
N/A
Comment from Hotel Management
27 Apr 2024 by Guest Services, Hotel Management
Bula Dewan,Thank you for your review and we are glad you had enjoyed your stay with us.We hope to welcome you back soon
by A verified traveler
Posted 21 Apr 2024
Thye need to change the bed sheets pillow as all seems pretty much run down and looks dirty.
Comment from Hotel Management
27 Apr 2024 by Guest Services, Hotel Management
Bula Manoj,Thank you for your review and we appreciate your feedback.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
12 May 2024 by Guest Service Manager, Hotel Management
Thank you for your review.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
12 May 2024 by Guest Service Manager, Hotel Management
Thank you for your review.
by A verified traveler
Posted 29 Mar 2024
Beach view
Comment from Hotel Management
1 Apr 2024 by Guest Service Manager, Hotel Management
Thank you for your review
by A verified traveler
Posted 2 Feb 2024
We booked in 12 nights at this place….after spending 24hrs here we decided to check out 3 days early to stay somewhere else. We would’ve left earlier, but it was all we could afford as they wouldn’t refund us any money.
The pictures shown on their website and the ones Expedia uses must be from opening day. The condition of the property is very bad. The only reason this place is considered a 4 star is because it has a “gym” and spa. The cardio machines and dumbbells are the only redeeming feature of the gym. There’s no water or anything to clean off the machines. The food was terrible and the cocktails were interesting…I think they were made up as they were preferred. Never got the same drink twice even if you ordered the same. We had the majority of our dinners at the place across from the hotel.
The beach was nice, but dirty. It was cleaned up a week into our stay.
They say they offered snorkelling daily so we signed up for a trip. Just to be told the day of as we were ready to go that the trip was cancelled because there was a 4 person minimum. It would’ve been nice to know that when we booked.
Most of the staff were apathetic and indifferent. Our presence seemed to annoy most of them.
Got messed around on a spa booking and after having my treatment I realised it wasn’t worth the hassle. Should’ve just given it a miss.
Unless you’re a diver and have booked diving trips from pacific harbour, I don’t see any reason why someone would want to stay here.
Comment from Hotel Management
28 Feb 2024 by Guest Service Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience during your recent stay. Your comments are deeply concerning, and we take them very seriously as we strive to provide exceptional experiences for all our guests.We apologize for any discrepancies between the images on our website and the current state of the property. We understand the importance of accurately representing our facilities and amenities, and we will take immediate steps to address any inconsistencies.Regarding your concerns about our facilities, we regret that they did not meet your expectations. We will thoroughly inspect and address any maintenance issues to ensure that our property meets the highest standards of comfort and quality.Your feedback about the gym, dining experience, and service quality is valuable to us, and we will work diligently to improve in these areas. We are committed to providing delicious cuisine and exceptional service to all our guests.We apologize for any inconvenience regarding the snorkeling trip cancellation and the lack of communication about the minimum requirement. We will review our booking procedures to ensure that such situations are avoided in the future.Please accept our sincerest apologies for any lapses in service you encountered during your spa booking. We will review our processes to prevent similar incidents from occurring in the future.We understand your disappointment, and we truly regret that we were unable to meet your expectations during your stay. We appreciate your feedback, as it helps us identify areas for improvement and strive for excellence in our services.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the outstanding experience you deserve.
by A verified traveler
Posted 29 Jan 2024 on Hotels
Comment from Hotel Management
4 Feb 2024 by Guest Service Manager, Hotel Management
Thank you for your review Ranjeet !
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
4 Feb 2024 by Guest Service Manager, Hotel Management
Thank you for your review Raiz !
by A verified traveler
Posted 12 Jan 2024
The staff was amazing and Tim at the front desk was very helpful and knowledgeable
Comment from Hotel Management
4 Feb 2024 by Guest Service Manager, Hotel Management
Thank you for your review Ajay and your kind words towards our associate.
