Ratings based on 398 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
beautiful hotel with impeccable service
by A verified traveler
Posted 6 Jun 2024
The hotel is fantastic! Well located and just so charming inside and out. Great service and amenities! Highly recommend if you are staying in Oxford, every thing is close by with a bus stop around the corner which we used to visit Blenheim. The train station is also only a 10 min.
Comment from Hotel Management
7 Jun 2024 by Kunal, Hotel Management
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.
by A verified traveler
Posted 5 Jun 2024
Very tired and needs updating - not 5 stars for hotel and services
Comment from Hotel Management
7 Jun 2024 by MIHRC, Hotel Management
Dear Owen,Thank you for your feedback. We apologize that your experience did not meet your expectations and that you found the hotel and services in need of updating. We take your comments seriously and will work on improvements to better serve our guests. We appreciate your input and hope to have the opportunity to provide you with a more satisfying stay in the future.Kind Regards,Mihir C
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Front office team, Hotel Management
Dear guest,Thank you for providing us with your feedback. The feedback from our guests is valuable to us. Kindly, let us know where we need some improvement and we will make sure we do that. Thank you
by A verified traveler from Fairfax
Posted 1 Jun 2024
This was a wonderfully comfortable and charming hotel. Checking in was easy and the storage of our luggage till room ready was well managed. Paul, the concierge helped me find things in the property and directed us in town. Very nice staff but Paul was excellent in particular.
Breakfast was good and the dining room decorated in Alice in wonderland watercolors, bright window light and comfortable seating. The food was varied and you could find something for your taste and dietary needs.
Our room was well appointed and very comfortable-- chairs that you could sit in and watch the people go by into Oxford.
The hotel is just across from the Ashmolian museum and was close to train station.
Also, your room card is a facsimile of a famous Oxford student. Just a nice touch.
Plenty of places to sit and read a book, have a drink or get tea.
I think this is a wonderful place and will look for other graduate hotels when I travel.
Comment from Hotel Management
2 Jun 2024 by Erick, Hotel Management
We are delighted to hear about your recent stay with us!Looking forwards to host you again!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
5 Jun 2024 by Akhil, Hotel Management
Dear Ms. LisaThank you for your sharing your feedback. Please let us know how we can improve our service to make your stay even better. Thank you
by A verified traveler
Posted 26 May 2024
The food was very poor. Very expensive in Alice restaurant for what you got. Service was very mediocre. I think there are very limited options when staying in Oxford, do not sure you can find any accommodations that are much better, but will not stay there again.
Comment from Hotel Management
5 Jun 2024 by Front Office Team, Hotel Management
Dear Ms. Elaine,Thank you for sharing your valuable feedback with us.We are sorry to hear that you did not have a pleasant time in our restaurant. We will share your feedback with our management , so that we can do better next time. Thank you for your time.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
15 Jun 2024 by Kunal, Hotel Management
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.
by A verified traveler
Posted 24 May 2024
It's an excellent hotel. Well located. Rooms are a good size. King bed was large and comfy. Breakfast was fabulous. Bar is nice too.
Had a lovely time. Will definitely be back.
Comment from Hotel Management
30 May 2024 by Liardi Janupla, Hotel Management
Dear JamesThank you very much for your wonderful feedback.Rest assured we will share it with the rest of the team.We look forward to welcoming you back .
by A verified traveler
Posted 16 May 2024
Very comfortable hotel in Oxford.
Comment from Hotel Management
20 May 2024 by Kunal, Hotel Management
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.
