Ratings based on 651 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
For a motel the room was clean and comfortable bed.
Comment from Hotel Management
26 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Nicole,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES OXFORD. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 May 2024
Their last check in time ends at 11pm, but I got there around 4am, and the front desk was able to greet us with nice smile
Comment from Hotel Management
18 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Miaoyan,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES OXFORD. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
23 May 2024 by Jeremy-FD, Hotel Management
Thank you were glad you enjoyed your stay with us!
by A verified traveler
Posted 28 Apr 2024
Very sketchy area. Couldn’t park in parking lot with a trailer. Door to room was bent and cracked opened at the bottom from someone kicking it inn Loud music randomly playing all night.
Comment from Hotel Management
29 Apr 2024 by Jeremy-FD, Hotel Management
Were sorry you didn't enjoy your stay parking can be a bit of an issue luckily, we have the open lot next door, but we would prefer guests to be able to park on property but unfortunately not always possible, the door issue has been addressed did the door lock properly? and if there was a disturbance please let staff know there is always someone on property to help with any need that may arise
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Jeremy-FD, Hotel Management
If you have the time any insight on an issue you had would be much appreciated as were always trying to do better, Thank You
by A verified traveler
Posted 24 Apr 2024
very clean, friendly helpful staff
Comment from Hotel Management
25 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Deborah,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN & SUITES OXFORD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our helpful staff and the cleanliness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Mar 2024
The room was not very clean at all, mirrors behind the jacuzzi tub had stuff all over it and the tub was dirty. The couch was all stained up from who knows what and the tv wouldn’t even work.
Comment from Hotel Management
27 Mar 2024 by Staff, Hotel Management
Were sorry to hear after the fact you had issues with your, room we do our very best to make sure everything is rite for our guests and it seems we failed this time, if you stay with us in the future regardless of the time please let staff on property know of any issues big our small so we can take care of them as we know after traveling you're ready to relax and that's very hard to do when there is an issue, we have already brought this to the attention of staff so these kinds of problems do not arise in the future. Thank You
by A verified traveler
Posted 25 Mar 2024
Stayed for a fishing tournament. The parking lot was difficult to park my boat in with no electrical hookups outside. I had to use my generator to charge my batteries.
Comment from Hotel Management
26 Mar 2024 by Staff, Hotel Management
Yes, we are sorry about that this is older property, and the parking can be an issue we try our best to manage it, but some things are beyond our control.
by A verified traveler
Posted 3 Mar 2024
Parking was horrible.never got a spot in front of room. Toilet overflowed, front office gave him a plunger, didn't call maintenance or anybody to come check the toilet . When we checked out ,went to get our $50;,deposit .the lady said ""someone peed through the comforter,, mattress cover,and the mattress ""!! . I told her there's no way, only myself and husband stayed there. My husband only one slept in bed,I slept on loveseat because it was a lot firmer for my back. My husband asked to b showed this . Went back to room ,they had stripped bed already, he looked,nothing on mattress, l if there was anything,it was a stain. That's a lot to go through a comforter,a mattress cover and a mattress!! Told the lady "obviously y'all need the $50 more than I do . Go ahead and keep it. . . We will never patronize this hotel again!
Comment from Hotel Management
5 Mar 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Angie,Thank you for telling us about your recent visit to RED ROOF INN & SUITES OXFORD. It's regrettable to read that you had a less pleasant experience due to the issue with the toilet and the concern you brought up hindered your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management
by A verified traveler
Gross
Posted 21 Feb 2024 on HotelsThere were so many messed up things here. False advertisement. BUGS...NOT CLEAN...NO Phone...NO BREAKFAST....NO COFFEE...POOR PARKING....NO AMMENTIES..I Hate THIS PLACE
Comment from Hotel Management
23 Feb 2024 by Carla RediResponse Specialist , Hotel Management
Dear Kaylene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Oxford. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the lack of cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
