Ratings based on 990 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Springfield
Posted 20 May 2024
Pros :The property has gone through some recent renovations which was nice as some of the recent reviews made me believe that only some of the rooms were updated.
Check in for me was quick. I had 2 rooms reserved and we got them side by side.
Breakfast was great, lots of options.
The area in Overland Park was easy to get to and parking was good, however they shouldn't be charging $7/day to park, I feel like this is a nickel and dime charge and should be re-evaluated.
Cons or personal dislikes
This hotel is close to a sports complex so there were a lot of kids ball teams here over the weekend. This is more of a parenting or coaching issue but the staff could have also intervened and asked adults to keep their kids under control. Kids in the running around the hotel unsupervised, hitting all the buttons in the elevator, yelling in the common areas. They were literally running through the hotel, small kids (5-8 years old). This lasted from early evening until about 10PM. I would think at some point the staff would ask adults to contain their kids as to not disturb other guests in the hotel.
This was in other reviews as well, so if this will bother you I would call and ask if they have any large groups or teams before you book.
Comment from Hotel Management
20 May 2024 by S, Hotel Management
Thank you for your kind review.
by A verified traveler
Posted 17 May 2024
This place had roaches in two different rooms it wasn't until they moved me on the 5th floor that it got better! I think it is a shame that if you boo with a third party your treatment is different even if you are a rewards member. The front desk advised they Couldn't refund my money because I had booked through a third-party but when I called Expedia, they asked they didn't agree to give me my money back because because they gave me another room. I had to change my room in the middle of the night and earlier that day would not stay on lower level floor.
Comment from Hotel Management
20 May 2024 by S, Hotel Management
I am so sorry to hear of your issues please reach out to the hotel to discuss.
by A verified traveler
Posted 12 May 2024
Very cleqn and friendly. But can you reevaluate the pet policy please. Woke up to the people above our room dog barking and whining and them arguing with their kids. Other wise was a nice hotel outside those 2 issues
Comment from Hotel Management
20 May 2024 by S, Hotel Management
Thank you for your review and I am sorry the stay did not go as well as it should of.
by A verified traveler
Posted 10 May 2024
This property needs to be updated room had soft ceiling in shower falling down
Comment from Hotel Management
10 May 2024 by S, Hotel Management
Thank you for your review we will have our Chief Engineer look at the ceiling.
by A verified traveler
Posted 28 Apr 2024
The breakfast bar even has a guy there
Comment from Hotel Management
30 Apr 2024 by S, Hotel Management
Thank you for your review.
by A verified traveler
Posted 28 Apr 2024
This was by far the nicest hotel I have stayed at.
Comment from Hotel Management
30 Apr 2024 by S, Hotel Management
Thank you for your kind review.
by A verified traveler from Mounds
Posted 28 Apr 2024
Stopped for work .. place was sold out with unsupervised kids roaming around all night .. reception was busy and all snacks gone immediately with no restock and breakfast was even worse … nice place but don’t stay if sports stuff is booked u won’t enjoy your stay !!!
Comment from Hotel Management
30 Apr 2024 by S, Hotel Management
Thank you for your review and we are sorry to here that some things could of gone better.
by A verified traveler
Posted 16 Apr 2024
Staff was nice and place was clean. Only one elevator was working the whole time for a busy hotel so the wait was long everytime. Buzzing in the walls would come and go, almost like a cellphone on vibrate was stuck in the wall. Fire alarm went off a few times one night. No announcement was made to let us know everything was ok or not. Guests were not made to leave the hotel. I would stay at this hotel again because overall the place was clean and quiet enough with the place full of youth sports players. Good breakfast food selection and parking was easy as well.
Comment from Hotel Management
16 Apr 2024 by S, Hotel Management
Thank you for your review and we hope to see you again soon.
by A verified traveler
Posted 17 Mar 2024
You know the breakfast is really good. But the rest of my stay was a ghetto hot mess. The alarm kept going off, there was a fight, loud music playing, my room wasn’t ready, must I go on. This Embassy is in a good area but the hotel hospitality needs upgrading.
Comment from Hotel Management
1 Apr 2024 by S, Hotel Management
Thank you for your review and we will work with all team members to ensure you have a great stay next time.
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
12 Mar 2024 by S, Hotel Management
Thank you for your review.
