Ratings based on 996 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
The hot spring pools, swim pool and sunning decks all stellar. Beautifully designed and built. Loved the tiki bar. The radio station blasting commercial after commercial throughout the soaking pools was extremely annoying, And the painters using a noisy smelly lift for hours right next to the soaking pools ruined the hotsprings experience. Left two hours earlier than planned. Would not have stayed a second day under any circumstances. The massage therapist was great and her room was quiet...hooray for that.
Comment from Hotel Management
31 May 2024 by Twin Peaks Management , Hotel Management
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our beautifully designed hot spring pools, swim pool, sunning decks, and tiki bar. It’s also wonderful to know that you had a positive experience with our massage therapist.However, we do apologize for the inconvenience you faced due to the radio station and the painting work during business hours.
by A verified traveler
Posted 27 May 2024
The facility is nice. It got confused in the booking that i specified ground floor and got the second floor. The food in the restaurant is decent but served on paper plates and not a great dining ambiance. Rooms are clean and hot springs are nice. Cant beat the view. A little lame that the pool closes at 10 in summer. Over all 4/5.
Comment from Hotel Management
30 May 2024 by Twin Peaks Management , Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 13 May 2024
Beautiful hot springs and property. Very relaxing.
Comment from Hotel Management
16 May 2024 by Twin Peaks Staff, Hotel Management
WOOT WOOT!! 5 out of 5! Thank you very much!
by A verified traveler
Posted 10 Apr 2024
Perfect spot
Comment from Hotel Management
2 May 2024 by Twin Peaks Staff, Hotel Management
Woot woot! 5 out of 5!!
by A verified traveler
Posted 1 Apr 2024
Great mountain view
Comment from Hotel Management
4 Apr 2024 by Twin Peaks Staff, Hotel Management
Woot woot! Thank you for the 5 out of 5!!
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 May 2024 by Twin Peaks Staff, Hotel Management
Thank you for the 4 out of 5!
by A verified traveler
Posted 22 Mar 2024
The experience in the heated pools and hot tubs was out of this world amazing. The views were stunning. The water perfection. The rooms are older but clean and beds are comfy. In all honesty, the rooms are just for sleeping in, the real wonder is just outside- hot tubs, steam room, heated pool, walking distance to downtown. Absolutely magical.
Comment from Hotel Management
24 Mar 2024 by Twin Peaks Staff, Hotel Management
Thank you very much for the 5 out of 5! Every bit of feedback we receive is very helpful.
by A verified traveler
Posted 18 Mar 2024
Rooms were nice and clean, they provided ample towels and robes to visit their
Comment from Hotel Management
21 Mar 2024 by Staff of the Twin Peaks , Hotel Management
5 out 5!! Woot Woot!! Thank you
by A verified traveler
Posted 29 Feb 2024
The scenery is absolutely beautiful and the pools felt so nice however they did have dirty covers on them that we pulled to the side. Also, I had a major migraine where I could barely walk and my friend went to get breakfast for me and was told she couldn’t take food to go so that was very upsetting.
Comment from Hotel Management
2 Mar 2024 by Management, Hotel Management
We apologize for any inconvenience you experienced during your recent visit. We appreciate your feedback regarding the pool covers and will address this issue promptly to ensure a more enjoyable experience for all our guests. However it is important to keep in mind that our natural hot springs are all located outdoors and that sometimes mother nature takes over and we do get windy or inclement weather. Regarding the breakfast buffet, I understand your frustration with our no to-go policy. Our intention behind this policy is to maintain the quality and freshness of our food offerings for guests dining in. However, we recognize that there are circumstances, such as health concerns or unexpected migraines, where flexibility is warranted.All guest feedback is valuable in helping us improve our services, and we thank you for bringing this matter to our attention.
by A verified traveler
Posted 22 Feb 2024
Beautiful Mountain View's, awesome hot spring pools, yummy breakfast, sub par rooms
Comment from Hotel Management
22 Feb 2024 by The staff of the Twin Peaks, Hotel Management
Thank you for your feedback
