Ratings based on 1,636 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Very close to all sights and restaurants
by A verified traveler
Posted 19 May 2024
Above
Comment from Hotel Management
19 May 2024 by Juliana King, Assistant Guest Services Manager., Hotel Management
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Juliana King, Assistant Guest Services Manager., Hotel Management
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
by A verified traveler
Posted 14 May 2024
Your reservation does not include parking, add another $40 per day (unexpected)
Facilities average, but no breakie, cant even find a kettle to pour a cup of tea. Tea is $6 in sit disn restaurant.
I did like the walkability to parks and arts venue - but hotel was average and no microwave or even little AM snacks. Pool seemed nice, but tons of screaming kids and pool deck was dirty.
Not worth the $250- $300 I was charged.
by A verified traveler
Posted 13 May 2024
Excellent location ! Staff was extremely helpful. Bar tender Amanda definitely knew her job ! Front desk was very helpful & informative. Food in restaurant was excellent !
Comment from Hotel Management
15 May 2024 by Guest Services Supervisor - Olga, Hotel Management
Dear Margaret,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 13 May 2024
Great trip!
Comment from Hotel Management
15 May 2024 by Guest Services Supervisor - Olga, Hotel Management
Dear Christine,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 13 May 2024
nice staff
Comment from Hotel Management
15 May 2024 by Guest Services Supervisor - Olga, Hotel Management
Dear Philip,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 13 May 2024
Best location for a family
Comment from Hotel Management
15 May 2024 by Guest Services Supervisor - Olga, Hotel Management
Dear Norma,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 13 May 2024
Nice
Comment from Hotel Management
15 May 2024 by Guest Services Supervisor - Olga, Hotel Management
Dear Eric,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 12 May 2024
Great stay! Pool was in good shape!
Comment from Hotel Management
15 May 2024 by Guest Services Supervisor - Olga, Hotel Management
Dear Brea,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
