Ratings based on 994 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Hotel was in a beyond sketchy area, upon checking in There was a man outside repeatedly, banging their head on the glass outside of reception, security that was in the reception area did nothing, got to our room and there were cobwebs that were at least 2 feet long cobwebs and a layer of dust and dirt on everything and apparently a roof leak or flood at one point, because the wood cabinets were bubbling peeling under their layers of dust. We were afraid to sleep in the bed and slept on top with our clothes on for fear of getting some sort of bugs and waking up throughout the night to ensure our car hadn’t been stolen or broken into. Had we not checked in at 10 PM we would’ve looked elsewhere and for our nights rate
by A verified traveler
Posted 10 May 2024
Sed
by A verified traveler
Posted 10 May 2024
Poor & dirty carpet
Frequently door banging when people leave their room
by A verified traveler
Posted 8 May 2024
by A verified traveler from Stratford
Posted 7 May 2024
by A verified traveler
Posted 7 May 2024
They canceled my reservation when I was flying there. And they charged my debit card 😡😡 I called many times to let them know that I would be there but they decided to CANCELED my reservation and CHARGED my card!!!!
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
I confirmed with my desk agent. We do not have the ability to charge debit cards. Please reach out to the third party you booked with.
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 5 May 2024
Even though our room was prepaid, our king bed room suddenly wasn’t available to us at 6pm check in due to “housekeeping”
We were given a queen bed room with a fold out couch that we did not need. So a smaller bed.
Our floor was full of cigarette smoke & it was seeping towards our door.
The screen to our window was completely ripped with a huge hole in it & the floor was noisy.
I understand that staffing is low however to prepay for a room & not have it available is completely unacceptable customer service. Very disappointed & will never stay here again.
by A verified traveler
Posted 2 May 2024
Exellent
by A verified traveler from Toronto
Posted 2 May 2024
