Ratings based on 783 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston
Posted 24 Apr 2024
Pros:
1. The hotel itself was at the exit to a local subway station so getting to and from the hotel was easy and convenient.
2. The staff was very attentive, and even though I didn't speak a lot of Japanese, the staff worked their hardest to communicate with me in English, and I tried to communicate back in Japanese (to the best of my abilities).
3. The breakfast buffet was local Japanese cuisine, and I enjoyed the buffet every morning!
4. The room itself was clean and nice for my intended purpose of traveling around Osaka. The hotel offered limited hotel cleaning, but they were very helpful when I asked for an extra pillow, etc.
5. The neighborhood around the hotel, was quiet and I felt safe. The hotel is also within walking distance from the Shinsaibashi shopping district (around a 5-minute walk) and then once you travel south, you hit Dotonburi (around a 10-minute walk) which was surprising!
Cons:
1. None that I can remember
Overall, it was a great hotel in terms of the staff and location. I enjoyed staying at this hotel, and I don't mind coming back again in the future when I come back to visit Osaka.
Comment from Hotel Management
25 Apr 2024 by SARASA HOTEL Shinsaibashi, Hotel Management
Thank you very much for staying at SARASA HOTEL Shinsaibashi.I was also very happy to read your heartwarming and wonderful comments.Our hotel is located right next to Nagahoribashi Station, making it very convenient for going out for work or sightseeing. Dotonbori and Namba are also within walking distance in about 10 minutes.We also have tourist maps available, so please feel free to ask our staff.Additionally, although our front desk staff are not native English speakers, we continue to train them to be able to speak as many languages as possible, including English, Chinese, and Korean.Of course, we would be happy if you could feel free to talk to our staff in Japanese as well.We have limited guest room cleaning due to environmental concerns. Thank you for your understanding.We also do cleaning services as much as possible according to customer requests.Last but not least, all of our staff will continue to work hard to improve our services to ensure that our guests have a comfortable stay and are satisfied.Please use SARASA HOTEL Shinsaibashi on your next trip to Osaka.We look forward to seeing you.SARASA HOTEL Shinsaibashi
by A verified traveler
Posted 13 Apr 2024
A nice budget friendly business hotel.
Easy walkable access to local areas, a pleasant 15 walk from Dotonbori etc. Plenty of resturaunts and bars around. Train station is very close. 7/11 right next door.
My room was a small but clean single room with a good shower and bed, though the bed was fairly hard. Fridge, TV, desk etc.
Breakfast was nice and was always well stocked. Alcoholic and soft drinks available at reception or at the vending machine. Smoking room, vending machine and laundry on 2nd floor. Staff were very friendly.
Would stay again.
Comment from Hotel Management
24 Apr 2024 by SARASAHOTEL Shinsaibashi, Hotel Management
Thank you for sharing your experience with us. We're delighted to hear that you found our hotel to be budget-friendly and conveniently located, with easy access to local areas and attractions. We're glad you enjoyed the cleanliness of your room and the amenities provided, although we apologize if the bed was firmer than expected. It's great to know that you appreciated our breakfast offerings and the availability of drinks at reception and the vending machine. We're also pleased to hear that our staff provided friendly service throughout your stay. We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
30 Jan 2024 by SARASA HOTEL Shinsaibashi, Hotel Management
Dear sir/madamThank you for your stay and evaluation at SARASA HOTEL Shinsaibashi.We are very pleased to receive a warm evaluation from you.We will continue to do our best to improve our service.We are looking forward to seeing you next time.Your sincerely.SARASA HOTEL ShinsaibashiReception
by A verified traveler
Posted 22 Dec 2023 on Hotels
Nice area but is quiet loud at night with lot of siren noise during our stay.
Comment from Hotel Management
22 Dec 2023 by SARASA HOTEL Shinsaibashi, Hotel Management
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.Our hotel is located in a slightly busy area of downtown,so We sincerely apologize for any inconvenience caused to you.The next time please don't hesitate to contact us,our staff will help you.We are looking forward to seeing you again.If you have any chances, we are looking forward to your reservation and visit.Thank you so much.
by A verified traveler
Posted 21 Dec 2023 on Hotels
The location is good. But the bed and pillow are too hard to sleep.
Comment from Hotel Management
21 Dec 2023 by SARASA HOTEL 心斎橋, Hotel Management
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.We apologize for any inconvenience caused regarding the firmness of the bed and pillows.All the staff feel painful because it is difficult to make immediate improvements. In the future, we will do our best to satisfy you in other aspects,such as further improving customer service and enhancing accommodation plans.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.If you have any chances, we are looking forward to your reservation and visit.
by A verified traveler
Posted 18 Nov 2023 on Hotels
Good
Comment from Hotel Management
29 Nov 2023 by SARASAHOTEL心斎橋/口コミ担当, Hotel Management
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.All the staff are very happy with your warm words.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.If you have any chances, we are looking forward to your reservation and visit.
by A verified traveler
Great Location, Simple & Functional for Solo
Posted 28 Oct 2023 on HotelsGreat location, close to the popular shopping and street food areas but far enough to not get caught up in the chaos and crowds. A very short walk from Nagahoribashi station and the 7/11 just downstairs is very convenient too.
The room was cleaned pretty well. One of the towels had a faded stain. The space was perfect for a solo traveller but as always, there’s not enough clothes hangers. Second floor has laundry and a small manga library.
Would definitely stay here again.
Comment from Hotel Management
29 Nov 2023 by SARASA HOTEL Shinsaibashi, Hotel Management
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.Our hotel is easily accessible from the station and has been well received by many customers.Also, we apologize for placing a faded stain towels in your room.In the future, we will thoroughly strengthen the inspection of guest rooms.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.
by A verified traveler
Posted 23 Oct 2023
Good place I recommend
Comment from Hotel Management
28 Nov 2023 by SARASA HOTEL Shinsaibashi, Hotel Management
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.All the staff are very happy with your warm words.From our hotel to Namba and Dotonbori, it's about a 15-minute walk, making it a perfect place for sightseeing.If you have any chances, we are looking forward to your reservation and visit.All the staff will take these opinions seriously and would like to make use of them in the future.
by A verified traveler
Posted 21 Oct 2023
An excellent 3 stars property near Dontonbori with access to multiple trains/metro lines within minutes. Lots of places to eat and shops to choose from. The service from the front desk staff were efficient and professional. Complimentry coffee service in the lobby available around the clock. A 7-11 is right next door. Highly recommended.
Comment from Hotel Management
21 Oct 2023 by SARASA HOTEL Shinsaibashi , Hotel Management
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.All the staff are very happy with your warm words.We will continue to devote ourselves to creating a hotel where our customers can relax comfortably.
by A verified traveler
Posted 9 Oct 2023
I like everything about this hotel. Surely will book again.
Comment from Hotel Management
9 Oct 2023 by SARAHOTEL心斎橋口コミ担当, Hotel Management
Thank you for using SARASA HOTEL Shinsaibashi from among the many hotels.We also appreciate taking your time to post while you are busy.All the staff are very happy with your warm words.We are looking forward to seeing you again.
