Ratings based on 215 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Location was very convenient, within 5 min walking distance has you covered with multiple restaurants, misc shops, and the train station. Rooms were spacious and clean. And the staff were very attentive and helpful.
Comment from Hotel Management
16 May 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you very much for staying at Henn na Hotel Osaka Namba.We would also like to thank you for your kind words and evaluation.All of our staff are looking forward to welcoming you back to our hotel.
by A verified traveler
Posted 13 May 2024
Easy check in and out, great staff and shops within walking distance.
Comment from Hotel Management
13 May 2024 by Henn na Hotel Osaka Namba., Hotel Management
Thank you very much for staying at Henn na Hotel Osaka Namba.We are glad to hear that our colleagues were able to treat our customers with kindness.We would also like to thank you for your kind words and evaluation.All of our employees are looking forward to the day when we can welcome you back to our hotel.
by A verified traveler
Posted 13 May 2024
Very courteous staff.😃
Comment from Hotel Management
14 May 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you very much for using Henn na Hotel Osaka Namba. We would also like to thank you for taking the time out of your busy schedule to provide us with your evaluations and comments. We are very happy to read your comments and thank you for your compliments about our hotel. I look forward to meeting again.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you for staying at our hotel and sharing your review with us.We will continue to strive for improvement and are looking forward to welcoming you back again. Thank you.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
4 May 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you very much for choosing our hotel out of many accommodation facilities.We are very happy to hear that you were satisfied with your stay.We hope that you will choose our hotel the next time you come to Osaka.
by A verified traveler
Posted 12 Apr 2024
Best location friendly and Helpful staff best service.
Comment from Hotel Management
13 Apr 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you very much for using Henn na Hotel Osaka Namba.Thank you very much for taking your valuable time and giving us your evaluation and comments.After reading your comments, I am very happy to see that this stay met your expectations.In particular, thank you for praising the hotel's service.We work hard every day to provide services that please our customers, so your words are an encouragement to us.We will continue to work hard to please our customers, living up to the name "Henn na Hotel Continuously changing and evolving."We hope that you will consider staying at our hotel when you come to Osaka.We look forward to seeing you again.
by A verified traveler
Posted 11 Apr 2024
No staff but cool dinosaur greeting you. Conveniently located.
Comment from Hotel Management
12 Apr 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you very much for using Henn na Hotel Osaka Namba.We are very happy to hear that you were satisfied with the location of our hotel.All of our staff members look forward to choosing our hotel when you come to Osaka.
by A verified traveler
Posted 7 Apr 2024
Clean room, bed was comfortable. And the robots are a fun gimmick. Small room (think business hotel).
Comment from Hotel Management
8 Apr 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you very much for using Henn na Hotel Osaka Namba.We would like to thank you again for taking the time out of your busy schedule to provide us with your evaluations and comments.Henn na Hotel Our intention is to keep changing.Through the collaboration of robots and humans, we aim to create a hotel that is even more satisfying.We promise that we will continue to change and evolve.All of our employees are looking forward to the day when we can welcome you back to our hotel.
by A verified traveler
Posted 31 Mar 2024
Great hotel! Loved the robot dinos in the front and its nice how theres also human staff when needed. Clean and neighborhood is close to many restaurants, shops, and the shopping street. Recommend!
Comment from Hotel Management
1 Apr 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you very much for using Henn na Hotel Osaka Namba.Thank you for taking the time out of your busy schedule to post a review.All of our staff look forward to choosing our hotel when you come to Osaka again.
by A verified traveler
Posted 28 Mar 2024
Ok hotel. Temperature cobtrol of the room wasn't great. It was either hot or cold no middle.
There was some dust accumulation here and there in the room and the pillows where not so confortable. We had to ask for another one.
The shower was ok but not suited for western people
Staff was very helfull and polite.
Comment from Hotel Management
31 Mar 2024 by Henn na Hotel Osaka Namba, Hotel Management
Thank you very much for using Henn na Hotel Osaka Namba.Thank you very much for taking the time out of your busy schedule to give us your opinions and impressions after your trip.All of our staff members are very happy to hear that you were satisfied with the service provided by our hotel staff.On the other hand, the rooms were not kept well-cleaned and it was difficult to control the air conditioning.We are very sorry that you were not able to fully relax.We will take your feedback seriously and all of our staff will work hard to improve it.Thank you for your continued support.We promise that we will continue to work hard to become the hotel of choice for our customers in the future.We apologize for the inconvenience, but we look forward to seeing you again.I kindly thank you.
