Ratings based on 4,947 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Very easy on the wallet
Comment from Hotel Management
17 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
by A verified traveler
Posted 16 May 2024
I like everything with the exception that we are handicapp and my room was way to far but that’s all
Comment from Hotel Management
17 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
by A verified traveler
Posted 15 May 2024
Beautiful place
Comment from Hotel Management
16 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
by A verified traveler
Posted 15 May 2024
Great location
Comment from Hotel Management
16 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
by A verified traveler
Posted 14 May 2024
few problems: maid didn't missed our room one day.
bathroom has no fan/vent
no towel racks in bathroom
long hallway to walk from the entrance to room (1791)
long walk to get to neighboring restaurants, they could have some door gates which cuts down the walking distance all the way around the perimeter
Comment from Hotel Management
15 May 2024 by ESD Guest Services, Hotel Management
Thank you for your review. We apologize for the inconveniences experienced during your stay.
by A verified traveler
Posted 14 May 2024
We arrived and had no hot water to shower so we took cold showers the first night. The following night was still the same, no hot water and this time our phone didn’t work and the AC was not working and could not get our toilet to flush. Then at about 12:34 in the morning our room phone rang twice and woke us up but no one was there when we answered. Then my cell phone rang and it was the phone number for the hotel, I answered it and again nothing on the other end. The front desk staff had no explanation for this and didn’t believe me until I showed them my call records with the time stamp. They then transferred us to a new room but the new room had its issues also. We had warm water but not hot water and that was after the water had ran for about 5 mins. We had what we thought were noisy neighbors keeping us up banging on the walls and ceiling but come to find out it was the plumbing and every time someone used the water in the rooms around us it sounded like someone jumping on the ceiling repeatedly and at some points like someone was knocking on the door. I’ve never had an experience like this even when I’ve stayed in cheaper hotels and it really put a damper on our vacation because we really struggled for sleep and comfort our entire stay and I will never stay at dock side again. I spoke several times with the desk staff and they gave us free parking and 2 drink tickets and said sorry. super disappointed with the entire stay, especially with it being a universal resort.
Comment from Hotel Management
15 May 2024 by ESD Guest Services, Hotel Management
Thank you for your review. We apologize for the inconveniences experienced.
by A verified traveler
Posted 14 May 2024
Great location, convenient universal shuttle bus to parks. New and clean. The only con is the sound insulation is not very good.
Comment from Hotel Management
14 May 2024 by ESD Guest Services, Hotel Management
Thank you for your review!
by A verified traveler
Posted 14 May 2024
Nick at the front counter upgraded our room and provided the BEST customer service. Give that guy a raise!
Comment from Hotel Management
14 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
by A verified traveler
Posted 13 May 2024
👍
Comment from Hotel Management
14 May 2024 by ESD Guest Services, Hotel Management
Thank you for your FIVE out of FIVE review!
