Ratings based on 1,000 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
2 Jun 2024 by Director of Room Operations, Hotel Management
Dear Julie, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Javier Tamajon,Director of Room Operations
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Director of Room Operations, Hotel Management
Dear John, Thank you for taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next visit perfect in every respect.Javier Tamajon,Director of Room Operations
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Director of Room Operations, Hotel Management
Dear John, We are very sorry that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you.Javier Tamajon,Director of Room Operations
by A verified traveler
Posted 5 Apr 2024
Ester was an excellent host.
Comment from Hotel Management
6 Apr 2024 by Director of Room Operations, Hotel Management
Dear Dawod, Thank you for acknowledging our distinguished service at The Ritz-Carlton Orlando, Grande Lakes. We are committed to providing an exceptional experience for every guest, and we are pleased we exceeded your expectations. We appreciate you mentioning Ester by name, and we will enjoy passing along your compliments. We look forward to your next visit. Javier Tamajon,Director of Room Operations
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Director of Room Operations, Hotel Management
Dear Ken, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Orlando, Grande Lakes.Javier Tamajon,Director of Room Operations
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Director of Room Operations, Hotel Management
Dear Elianora, Thank you for taking the time to leave your outstanding rating regarding your visit to The Ritz-Carlton Orlando, Grande Lakes. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your business and hope that we will have a chance to serve you again in the future. Javier Tamajon,Director of Room Operations
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Director of Room Operations, Hotel Management
Dear Michael, It is wonderful to know you enjoyed everything about your time at The Ritz-Carlton Orlando, Grande Lakes, and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your generous rating, and we look forward to hosting you again soon. Javier Tamajon,Director of Room Operations
by A verified traveler
Winter trip to the Sunny State.
Posted 28 Jan 2024 on HotelsGreat facility. Welcoming staff.
Comment from Hotel Management
30 Jan 2024 by Director of Room Operations, Hotel Management
Dear Sami, We appreciate the excellent rating, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It is always lovely having our devotion to service recognized as we are committed to providing our guests the finest personal service and amenities with a warm, relaxed, yet refined ambiance. It was our pleasure accommodating you, and we look forward to your next visit.Javier Tamajon,Director of Room Operations
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Director of Room Operations, Hotel Management
Dear Michael,Thank you for your wonderful rating. We are glad that we could exceed all of your expectations and that you loved your time at our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Orlando, Grande Lakes. Javier Tamajon,Director of Room Operations
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Director of Room Operations, Hotel Management
Dear Kyung, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Javier Tamajon,Director of Room Operations
