Ratings based on 1,973 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
There’s a couple things that stood out for me. First thing was my room wasn’t ready upon arrival. I was told that check in time was at 4 pm not 3 pm. Expedia has it on there itinerary @3pm I guess they need to update there system. Last thing, the restroom sink makes noise and it doesn’t drain well. Besides that, I had a pleasant stay and it’s family friendly.
by A verified traveler
Posted 7 Jun 2024
They charged $27.69 to park. This fee is not advertised on the Expedia search. This was confirmed by the front desk staff that this is an additional fee. Horrible.
by A verified traveler
Posted 7 Jun 2024
Positive…Beautiful hotel and great room, pool, and breakfast. Negative….staff member checking me in didn’t smile, and didn’t provide a warm or friendly welcome. Very clinical experience. Also was surprised to pay $26 parking fee. When I book the on expedia, usually all fees are listed and disclosed. I was surprised to have to pay for parking at hotel once I arrived. I would have factored this in my decision ahead of time and would probably selected a hotel closer to the theme park that cost a little more, if I would have known. Oh well
by A verified traveler
Posted 7 Jun 2024
Great area , staff was very nice and accomodating. For the price it was a great hotel
Comment from Hotel Management
7 Jun 2024 by Guest Services, Hotel Management
Dear Valued Guest,From our friendly service, we're so happy to know that you enjoyed everything about your visit! Thank you so much for the five-star rating and we hope to see you again soon.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler from Hollywood
Posted 5 Jun 2024
Great location
Comment from Hotel Management
6 Jun 2024 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 3 Jun 2024
Good
Comment from Hotel Management
4 Jun 2024 by Maria R., Hotel Management
Dear Yetza,Thank you for choosing to stay at the SpringHill Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!
