Ratings based on 104 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Scary
Comment from Hotel Management
14 Jun 2024 by M, Hotel Management
Dear Amber,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Sincerely,Management Team
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
14 Jun 2024 by M, Hotel Management
Dear Amber,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Sincerely,Management Team
by A verified traveler
Posted 15 Apr 2024
DO NOT STAY HERE. Says 24/7 front desk but you actually cannot even enter the lobby after a certain time, arrived around 11pm and had to check in through a slightly opened window. This should have been the first red flag. Gave the benefit of the doubt and checked in anyway. Room was on first floor facing the pool and there were people smoking marijuana out by the pool so everything smelled. Entered the room and it smelled strongly of cigarettes. Room had shared door to adjacent room and other guests were being extremely loud even though it was after 11pm, so loud that it felt like they were in the room with us. Very appalled by all this we went to the front ready to return our keys and leave the property, we informed them of everything and all they said was the room was a smoking room. Overall the property just did not even feel safe. No effort was made to accommodate us after our complaints, honestly staff was blatantly condescending and rude. Returned our keys and left the property. Thought we were saving some money and getting a good deal ended up losing our money for this “hotel”(it’s technically a hotel but everything about it points to motel) and having to pay for another real hotel. Save your time and money and just book somewhere else to start!!!!!!!! DO NOT STAY HERE!!!
Comment from Hotel Management
19 Apr 2024 by M, Hotel Management
Dear Guest,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned are unacceptable and do not reflect the standards we strive to uphold. We appreciate you giving a detailed account of your stay and bringing this to our attention. Rest assured, we will address and investigate these issues promptly with our team and ensure that proper protocols are in place for reporting and addressing such issues in the future. We want to reassure you that your experience is not typical of what our guests receive, and we are taking your comments very seriously. We shall take all measures to rectify the conditions to have you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay. Should you still wish to discuss this further, please feel free to contact us directly, we are here to assist you!Sincerely,Management Team
by A verified traveler
Posted 7 Apr 2024
Room had a terrible odor. The bathroom was dirty.
Comment from Hotel Management
12 Apr 2024 by M, Hotel Management
Dear Leonardo,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned regarding cleanliness and maintenance are unacceptable and do not reflect the standards we strive to uphold. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. Your feedback will be shared with our team to make the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Management Team
by A verified traveler
Posted 16 Mar 2024
This use to be a DaysINN. The property allows smoking so it permeates. I had to place a family member in an emergency. There is a $56 security deposit required upon arrival.
Comment from Hotel Management
22 Mar 2024 by M, Hotel Management
Dear LaAntinique,We are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. We empathize with your situation. Please do not hesitate to contact us directly with any further concerns. Your satisfaction is important to us, and we hope to welcome you back.Sincerely,Management Team
by A verified traveler
Posted 13 Mar 2024
Pool was closed. Staff was unacommidating and the place was not as clean as one would hope. Door handle to bathroom was broken.
Comment from Hotel Management
14 Mar 2024 by M, Hotel Management
Dear Katie,Thank you for taking the time to share your review with us. We are disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. It is unpleasing to see that you didn’t find our property clean during your stay with us. Our housekeeping team strives to maintain high cleanliness standards, and we will address this issue promptly to ensure it does not reoccur. Sincerely,Management Team
by A verified traveler
Dirty room & roaches
Posted 11 Mar 2024 on HotelsTerrible experience with this hotel, room was dirty, there were roaches and trash in the room. Hotel has also tried to over charge me.
I checked out early and did not stay the night due to the state of the room.
Comment from Hotel Management
14 Mar 2024 by M, Hotel Management
Dear Guest,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. We will make sure to investigate our rooms for any kind of insects/bugs and ensure to get the rooms pest-controlled again. Allow us to convince you that what you experience is a rare instance. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
by A verified traveler
Poor Condition
Posted 10 Mar 2024 on HotelsThe room was not cleaned at all, there was trash left and a dirty towel and smells like smoke on the room. I called front desk and asked and he said sorry they clean in the morning
Comment from Hotel Management
14 Mar 2024 by M, Hotel Management
Dear Scott,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team
by A verified traveler
Posted 10 Mar 2024
Dirty towels, sheets, comforters, and cockroach’s and other bugs crawling all over the floor. Also floors and appliances very dirty
Comment from Hotel Management
14 Mar 2024 by M, Hotel Management
Dear Ryan,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team
by A verified traveler
Posted 7 Mar 2024
DO NOT BOOK! Disgusting. Horrible smell, large dent in bed, dirty-gross bedding, fridge made a clicking noise, tv didn’t work. Door didn’t seal properly, rain water & noise got in, could see shadows of people walking by at door bottom. Absolutely disgusting. No matter how desperate you are, you are not that desperate. DO NOT BOOK!
Comment from Hotel Management
8 Mar 2024 by M, Hotel Management
Dear Melissa,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.Sincerely,Management Team
