Ratings based on 2,332 Verified Reviews
1.8 Room cleanliness
2.6 Service & staff
2.0 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Room wast bad once you get in, property is terribly maintained and run down. Multiple units with doors kicked in and wide open. For the price, the room itself is not bad at all, just so long as you stay inside. The property is just a mess but for being so close to Orlando's main attractions it's hard to beat the price.
by A verified traveler
Posted 24 Apr 2024
Upon entering the room it smelled like it was a hotel for dogs. The couch was full of dog hair, the wallpaper was ripping off the walls, the bed sheets were covered in dark stains, and the AC unit emitted a bad smell. Terrible place to stay.
by A verified traveler
Posted 23 Apr 2024
Pools need more attention “clean”.
Roaches in the room, and stairs are dirty.
Comment from Hotel Management
24 Apr 2024 by Mgr, Hotel Management
Hello, Mariely- Thank you for your valued feedback. I am sorry to hear that your experience was less than exceptional. We will address your concerns with the appropriate departments.
by A verified traveler
Posted 22 Apr 2024
Our room was discusting. Stains on the pillows and bed. Blunt roach and cigarette butts found on the floor. Dead bugs in the shower. Cockroaches outside our door. Do not reccomend.
Comment from Hotel Management
24 Apr 2024 by Mgr, Hotel Management
Hello, Trevor- Thank you for your valued feedback. I am sorry to hear about your stay with us. We will address your comments with the appropriate personnel.
by A verified traveler
Posted 22 Apr 2024
The fact i we allocated a room with other people in it is a joke the property smells stale
Comment from Hotel Management
24 Apr 2024 by Mgr, Hotel Management
Hello, Adam- Thank you for your valued feedback. I am sorry to hear about your experience. Hopefully we were able to rectify the situation.
by A verified traveler
Posted 21 Apr 2024
Very scary stay i did not rest i have never in my life felt so unsafe
Comment from Hotel Management
22 Apr 2024 by Manager, Hotel Management
Hi Adriel,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.
by A verified traveler
Posted 19 Apr 2024
Dirty. Smell was horrible. Bathroom gross.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hi Sachette,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Manager, Hotel Management
Hi Michele,Thank you for staying with us! We appreciate your feedback.
by A verified traveler
Posted 18 Apr 2024
Dump
Comment from Hotel Management
19 Apr 2024 by Management, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 17 Apr 2024
No towels for shower dirty bed sheets and dirty carpet
Comment from Hotel Management
19 Apr 2024 by Management, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
