Ratings based on 5,126 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Staff was nice and friendly , lots of things to do , overall a good experience
by A verified traveler
Posted 13 May 2024
The price given me by Expedia was not what I had to pay! They would have given me a better price if I called directly! Not using the Expedia app in the future to find a place to stay!
by A verified traveler
Posted 12 May 2024
Any of the reviews that you read about the conditions of the property being poor is accurate. They charge way too much for the condition of the property. Thankfully we o ly stayed one night. Usually i really like Holiday Inns, but this is a hard pass. Stay somewhere else.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Stacey, We're truly sorry about your experience during your time with us. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of your expectations. Your feedback about our facilities is valuable to us, and we'll take it into consideration as we strive to make improvements for our great guests. It was our pleasure to host you, and we hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 12 May 2024
It is good
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Mariana,Thank you for your review and for staying with us at Holiday Inn Resort Orlando Suites-Waterpark! We are glad you enjoyed your time, and on behalf of our team, it would be our pleasure to welcome you back for another fantastic visit in the future.
by A verified traveler
Posted 12 May 2024
Great place for kids.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Kathleen,Your positive review of Holiday Inn Resort Orlando Suites - Waterpark is much appreciated! We're happy you enjoyed our family-friendly atmosphere and hope to see you again.
by A verified traveler
Posted 12 May 2024
The hotel is not too bad. However, it does not look as nice as the pictures. It was a great time, good price.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Austin,Thank you for your feedback. We're glad you appreciated our affordable rates, and we value your input regarding the condition of the property. Rest assured, we will take your comments into consideration as we continuously strive to make improvements for the benefit of our great guests. Should you return to Orlando, it would be our pleasure to welcome you back and exceed your expectations.
by A verified traveler
Posted 11 May 2024
Fun for kids but our room was a little dirty. Vent in bathroom filled with dust corners of the room and bathroom disgusting DEEP clean is needed.. there should be at least one free meal or drink daily with a $50 a night resort fee
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Shaqualia,We always appreciate feedback from our guests, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness, and we'll pass your comments along to our housekeeping staff to ensure improvements are made immediately. Thank you for your suggestion about the additional amenities as well. Your comments are all greatly appreciated, and we look forward to exceeding your expectations on your next Orlando visit.
by A verified traveler
Posted 11 May 2024
Our kids loved the arcade and pool, but the pool was very crowded most nights. Housekeeping wasn’t frequent but when we requested items they delivered them quickly. Overall a decent hotel up stay at with family.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Kimberly,Thank you for taking a moment to review your recent experience. It was a pleasure having you here, and we're thrilled your kids had a blast at our arcade and in our sparkling pool. Receiving recognition for our prompt service is always appreciated as well. Take care, and we hope you return the next time you visit Orlando.
by A verified traveler
Posted 11 May 2024
Everything was great with the waterpark and checking in. Room wasn’t cleaned once during our 5 night stay. When we asked staff workers they would get super upset and just say “I don’t speak English” when I complained the housekeepers came in and just made the queen size bed and didn’t bother to make the bunk beds or clean the bath room. I wiped the floor with a towel and was disgusted on the amount of dirt that came out seem to have not been cleaned in a long time.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Segenet,Thank you for your feedback on your recent stay. We're glad you enjoyed our waterpark and had a smooth check-in experience. However, it's concerning to learn about the cleaning issues you encountered. We're addressing these matters you've raised with our housekeeping team to ensure all areas of our guest service efforts are improved. We appreciate you taking the time to let us know about your stay with us, and we hope to welcome you back for a more satisfying experience in the future.
by A verified traveler
Posted 11 May 2024
The room floor was disgusting to say the least…my baby feet were black from crawling around on them… I had to clean the floor myself because no one came to clean them. Took 3 towels to clean floor. had no wash clothes, the tv in bedroom was broken, my daughter cut herself on a tile in pool, no towels at the oasis pool another family said there were no towels since 3p earlier so no one checks area, the was friendly but did not speak English, everyone was nice! However u can tell there is zero management to see over areas
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Candice,Thank you for providing your review. It's great to know that our friendly staff were able to make your acquaintance. However, we are truly sorry for any inconvenience you and your family encountered during your stay. Rest assured, these concerns you've raised will be reviewed with our team to ensure we are meeting our high standards of hospitality and guest satisfaction going forward. It is our hope you will consider staying with us again or a stay that goes above and beyond your expectations.
