Ratings based on 846 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 11 May 2024
The personal in the breakfast
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 1 May 2024
The property is good for family, but they need to clean their carpets is smells and it's very dusty. The air conditioner has a lot of dirt and mole I was wondering why my nose was so stuffy. Also the heating system in the AC doesn't work either, sometimes after coming from the pool
We want to warm up a little.
All Of the housekeeping staff don't speak English I had to use my translator app to communicate to them. Plus they clean your room late you can be gone all morning come back by 1 or 2 and the room is still not tidy you have to call to request it. We did inform management about the dirty dusty AC she was kind enough to return our resort fee for our whole stay, but I hope they clean their AC because someone with allergies and Asthma can get affected. The room can use an upgrade I stayed at other IHG hotels as a IHG member and can see the difference.
The good thing is there is a lot of restaurants, walmart and the liquor store is 5 minutes away, Orlando studios is 30 minutes away everything is near by.
Comment from Hotel Management
2 May 2024 by Janine Maria-Puerta , Hotel Management
Dear Samalia,Thank you for your feedback and I'd like to apologize again for a less than perfect experience. As we discussed, we feel that everyone deserves a clean and functional room and our aim is to resolve these issues for our guests. We're only sorry that we didn't know sooner so that we could have resolved this quickly. I'm happy that we were able to offer the compensation and we're already well on our way to addressing these concerns. Thank you for your thoughts and time and we appreciate your patronage and honesty!
by A verified traveler
Posted 29 Apr 2024
didn’t like it
Comment from Hotel Management
2 May 2024 by Janine Maria-Puerta , Hotel Management
We are sorry to hear that. Would you care to explain why so that we may have a better idea as to best suit our guests' needs?
by A verified traveler
Posted 24 Apr 2024
One and most important is the carpet inside the room and hallways dirty with stains and bad smell specially when you get in to our room.
Second in the lobby the people that work across the concierge offered free give for a tour in their resort which we don’t recommend if you don’t take what they sell to you they got mad and no gifts like they said they told us 90 minutes to us were 3 hours bad experience
Comment from Hotel Management
25 Apr 2024 by Janine Maria-Puerta , Hotel Management
Thank you for sharing your thoughts with us and we will work hard to improve where we can. I have also made a note to share this feedback with the management team of the concierge service so that they may review and consider their approach. Thanks again!
by A verified traveler
Posted 22 Apr 2024
Didn’t like
Comment from Hotel Management
22 Apr 2024 by Janine Maria-Puerta , Hotel Management
Dear Humberto,We're sorry to hear this and we apologize if we didn't meet your expectations. However, we encourage guests to come to us if they're experiencing issues so that we may resolve them. We'd appreciate knowing what we could have done better to improve your stay. Thanks!
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Janine Maria-Puerta , Hotel Management
Thank you very much for taking the time to share your experience!
by A verified traveler
Posted 7 Apr 2024
Three nice sized pools with activities for kids big and small
Comment from Hotel Management
8 Apr 2024 by Janine Maria-Puerta , Hotel Management
Thanks Christie, we're glad you enjoyed the amenities!
by A verified traveler
Posted 7 Apr 2024
It was great
Comment from Hotel Management
8 Apr 2024 by Janine Maria-Puerta , Hotel Management
Thank you so much for staying with us and for sharing your thoughts!
