Ratings based on 1,463 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Everything was good. Rooms were nice and lobby was clean.
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Dear edmundo, Thank you for your business and for taking the time to share a review. I am glad you felt well taken care of in a clean environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the good work. Please come see us again soon. Best, Mason Caracciolo, GM
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
It was close to the parks
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Melissa, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our proximity to all of the wonderful attractions in the area. I appreciate you taking the time to write and hope you return for another stay in the future. Best, Mason Caracciolo, GM
by A verified traveler
Posted 1 Jun 2024
Nice, clean hotel. Nice pool and Breakfast was ok except that pancake machine was out of service after our 2nd day. Staff were nice as well.
Comment from Hotel Management
2 Jun 2024 by GM, Hotel Management
Dear Irene, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our pancake machine. Thank you for your time in reviewing our hotel. Best, Mason Caracciolo, GM
by A verified traveler
Posted 27 May 2024
Parking isn’t included and the water heater went out while we were staying. Hotel staff couldn’t do anything
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Yadelin Tiffany, Thank you for taking the time to review our hotel. I’m sorry for the water temperature control issues you experienced; please forgive us. Additionally, I regret we did not fix the issue in a timely manner. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We appreciate you staying with us and hope to see you again. Sincerely, Mason Caracciolo, GM
by A verified traveler from Bradenton
Posted 26 May 2024
It was very close to all the parks I wanted to visit, and safe/cleaning crew was very helpful and friendly. Love that they had breakfast included :)
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Jakelin, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Mason Caracciolo, GM
by A verified traveler
Posted 23 May 2024
As always great customer service. Clean rooms
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Dear michele, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our clean accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Mason Caracciolo, GM
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
26 May 2024 by Jennifer, Operations Manager, Hotel Management
Happy Holiday,Thank for choosing our hotel, glad to hear you had a great experience.
by A verified traveler from Proctorsville
Posted 23 May 2024
Room clean property in good shape enjoy our one night stay
Comment from Hotel Management
25 May 2024 by GM, Hotel Management
Dear Nancy, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Mason Caracciolo, GM
by A verified traveler
Posted 11 May 2024
Great place to stay
Comment from Hotel Management
12 May 2024 by GM, Hotel Management
Dear KONSTANTIN, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Mason Caracciolo, GM
