Ratings based on 993 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I absolutely loved my stay at this hotel! The staff was incredibly friendly and accommodating. Our room was spacious and the beds were so comfortable, making it a truly relaxing experience. Having shuttles to Universal was extremely convenient and saved us a lot of time. The breakfast was like a delicious buffet, offering a great variety of options. Overall, it was a fantastic experience and I would definitely recommend this hotel to anyone visiting the area. - Ileana G
by A verified traveler
Posted 11 May 2024
Great!
Comment from Hotel Management
25 May 2024 by RDR, Hotel Management
Thank you for your feedback,We work hard to ensure our guest satisfaction.SincerelyManagement
by A verified traveler
Posted 13 Apr 2024
The breakfast was good, but the room wasn't ready until 3:45pm even though check-in starts at 3. The bed was a little too firm for me and there was a gap under the door that let in light and sound from the hallway. The location is pretty convenient and close to a lot of places.
Comment from Hotel Management
15 Apr 2024 by Eric K.- General Manager, Hotel Management
Gina, My apologies for the late check-in and bed issue. You may have been in one of my rooms that recently received new mattresses. It appears you had a good time otherwise. Feel free to reach out if you have any questions. Thank you for staying with us!
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
25 May 2024 by RDR, Hotel Management
Thank you for your feedback,We work hard to ensure our guest satisfaction.SincerelyManagement
by A verified traveler
Posted 9 Apr 2024
Staff was great. The fill valve in our toilet didn't work properly, and they replaced it after we told them that morning. The hotel was PACKED for spring break, and the staff worked tirelessly to make sure breakfast was refilled - no easy feat. I'm especially glad because I chose Holiday Inn Express because they have excellent breakfast included, with plenty of protein and healthier options. Housekeeping gave us enough fresh towels every day, for the 6 days we stayed; I liked that I didn't have to request more of anything.
The other reason I chose this hotel was the free parking. Parking was easy, even though the hotel was full. This hotel is incredibly convenient to Universal, as it says. Just a 9 minute drive without the interstate (although specific time depends on traffic).
I'd definitely consider staying here again. My only complaint was that the shower door squeaked like crazy, but that's not the kind of thing I would go to the front desk to complain about.
Comment from Hotel Management
15 Apr 2024 by Eric K. - General Manager, Hotel Management
Leona,We are thrilled you had such a great stay with us! Thank you for the great review and feedback. We hope to see you again!
by A verified traveler
Posted 9 Apr 2024
Good place to stay
Comment from Hotel Management
15 Apr 2024 by Eric K. - General Manager, Hotel Management
Randy, We appreciate the 5 out of 5! Thank you so much for staying with us!
by A verified traveler
Posted 6 Apr 2024
Great property. Only complaint was the bathroom door didn’t have a handle to open and close the door. It would make kids life easier
Comment from Hotel Management
8 Apr 2024 by Eric K. - General Manager, Hotel Management
We appreciate the nice review and apologize about the bathroom door. We are actually looking into some alternatives for this issue. Thank you for choosing us!
by A verified traveler
Posted 31 Mar 2024
Nice staff but old building with old facilities. Old bathroom.
Comment from Hotel Management
3 Apr 2024 by Eric K. - General Manager, Hotel Management
Henry, We appreciate the feedback and apologize the hotel was not to your liking. We are working hard at making some improvements to the overall property to help enhance our guest experience. Feel free to contact management to discuss further. Thank you
by A verified traveler
Posted 10 Mar 2024
Staff not helpful and refused to check my room for missing item after checking out. Shower in room extremely small and in need of repairs
Comment from Hotel Management
18 Mar 2024 by Eric K. - General Manager, Hotel Management
Niki, I'm very sorry no one was in contact regarding your missing item. Feel free to contact me directly should you want to follow up. Thank you
by A verified traveler
Posted 8 Mar 2024
Great location!
Comment from Hotel Management
9 Mar 2024 by RDR, Hotel Management
Dear Sara,Thank you for your feedback, we really appreciate it.SincerelyRafael Del Rio
