Ratings based on 981 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by NOEL, Hotel Management
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 2/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management
by A verified traveler
Posted 11 May 2024
Overall, good hotel to stay in. Staff was okay and provided us new room keys since the one’s we got at first were not working. Breakfast was okay also. Bed sheets and shower curtains had some holes in them. Cleanliness of the room was good. Hotel had a shuttle to Universal Studios. Would stay again.
Comment from Hotel Management
13 May 2024 by NOEL, Hotel Management
Dear Guest, We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concerns, trust that we are continuously doing the needful to improve. We look forward to your next visit. Sincerely,The Hotel Management
by A verified traveler
Posted 6 May 2024
Very nice, had shuttle service and closet for luggage before or after checkout. Very convenient when at amusement park.
Comment from Hotel Management
6 May 2024 by NOEL, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.SincerelyThe Hotel Management
by A verified traveler
Posted 5 May 2024
About the cleaning of the room.
Comment from Hotel Management
6 May 2024 by NOEL, Hotel Management
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by NOEL, Hotel Management
Dear Guest,Thank you for taking part in our satisfaction survey.I see you scored us 2/5 and I was hoping you could tell me a little bit more about your experience and whether anything had led you to give us this rating?I look forward to hearing from you soon.Sincerely,The Hotel Management
by A verified traveler
Posted 30 Apr 2024
Dirty sheets loud neighbors
Comment from Hotel Management
1 May 2024 by NOEL, Hotel Management
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
14 May 2024 by NOEL, Hotel Management
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management
by A verified traveler
Posted 7 Apr 2024
I recommend, good hotel and room very cleaning.
Comment from Hotel Management
8 Apr 2024 by NOEL, Hotel Management
Dear Guest, We are very thankful for your kind words and review of our hotel during your stay. We look forward to welcoming you again. Sincerely,The Hotel Management
by A verified traveler
Posted 7 Apr 2024
Terrible, nasty, breakfast, rooms run down
Comment from Hotel Management
8 Apr 2024 by NOEL, Hotel Management
Dear Guest, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously and have shared them with our team to investigate and resolve. We hope to welcome you again. Sincerely,The Hotel Management
