Ratings based on 864 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Staff was not very friendly. Public areas such as hallways and elevator were very dirty. The whole building is very humid to the point you can smell the humidity.
Comment from Hotel Management
7 Jun 2024 by NOEL, Hotel Management
Dear Guest, Thank you for taking the time to give us feedback on your stay experience. We are sorry to hear that we did not meet the requirements during your stay. We have taken this up strongly with the concerned team. We assure you that this was not a true reflection of our commitment to making guests smile. Sincerely,The Hotel Management
by A verified traveler
Posted 4 Jun 2024
Great for what we needed for our trip to Florida from the UK. We were mainly exploring the parks, after long days it was great to come back, relax and go straight to sleep. Let's be honest, after walking all day, any bed is comfortable. The shower worked, but don't expect amazing water pressure. The staff were great. The breakfast buffet was a nice touch for days when we were in a rush and just wanted something quick. We didn't use the pool but it looked good.
Comment from Hotel Management
4 Jun 2024 by NOEL, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management
by A verified traveler from Salinas
Posted 3 Jun 2024
Very clean and comfortable. I will go again in my next vacations.
Comment from Hotel Management
4 Jun 2024 by NOEL, Hotel Management
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management
by A verified traveler
Posted 31 May 2024
This is a non smoke but room was Smokey and smelt of cigarettes. I was on 2nd floor
Comment from Hotel Management
4 Jun 2024 by NOEL, Hotel Management
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management
by A verified traveler
Posted 29 May 2024
Good
Comment from Hotel Management
30 May 2024 by NOEL, Hotel Management
Dear Guest, We are very thankful to you for such a good score, and you found our hotel to your liking. We look forward to welcoming you again. Sincerely,The Hotel Management
by A verified traveler from Suwanee
Posted 27 May 2024
It was good that it was located near WDW, but there were many problems with the shower and key cards. The shuttle bus schedule was also not available, which was inconvenient. Despite that, they charged a resort fee.
Comment from Hotel Management
28 May 2024 by NOEL, Hotel Management
Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.Sincerely,The Hotel Management
by A verified traveler
Posted 27 May 2024
Yes
Comment from Hotel Management
28 May 2024 by NOEL, Hotel Management
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management
by A verified traveler
Posted 27 May 2024
Excellent as always
Comment from Hotel Management
27 May 2024 by NOEL, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us, and we are looking forward to having you again in our hotel.Sincerely,The Hotel Management
by A verified traveler from miami
Posted 25 May 2024
The staff at the property make the difference….
Comment from Hotel Management
27 May 2024 by NOEL, Hotel Management
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management
by A verified traveler
Posted 21 May 2024
Thank You
Comment from Hotel Management
22 May 2024 by NOEL, Hotel Management
Dear Guest, Thanks for staying with us. We appreciate your feedback & look forward to welcoming you again.Sincerely,The Hotel Management
