Ratings based on 1,470 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The entrance was filthy, with trash bins overflowing. The pool floor has not been scrubbed in a while, giving it a dirty appearance. Overall the common areas look dirty.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 28 May 2024
Love the full breakfast options and the free drinks during the evening reception! All the staff i encountered was super nice and helpful
by A verified traveler
Posted 26 May 2024
Property was fine, bathroom too small.
Comment from Hotel Management
27 May 2024 by Zack, Front Office Manager, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.
by A verified traveler from Wellington
Posted 26 May 2024
I haven't stayed at an embassy suites from before the pandemic & I was extremely pleased that the standards & quality has not changed.
Comment from Hotel Management
27 May 2024 by Zack, Front Office Manager, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Zack, Front Office Manager, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 25 May 2024
no dining at property other than free breakfast in the am and happy hour snacks in the evening. They advertise on site restaurant. We were lead to believe it was opened for other meals. Front desk staff charged my daughter for 2 rooms. We booked expedia and prepaid. When she checked in the girl booked her a new room at a higher cost thru Hilton. They would not refund the money thru Hilton. They said to contact Expedia. Very unprofessional. I will not book a Hilton Hotel again.
Comment from Hotel Management
27 May 2024 by Zack, Front Office Manager, Hotel Management
We sincerely apologize for the less-than-satisfactory experience you had during your stay with us. Your feedback is invaluable, and we’re genuinely sorry that we fell short of your expectations. We take your concerns seriously and will use them to address areas for improvement. Please know that guest satisfaction is our top priority, and we would welcome the opportunity to make amends on your next visit. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
27 May 2024 by Zack, Front Office Manager, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 22 May 2024
Very good hotel for the price. It sure needs a little update but it’s well located and the staff is extremely friendly and helpful ,
My only complaint is that my room smelled a little bit like smoke. Not good at all. But I only spent one night otherwise I would have requested to change rooms.
Comment from Hotel Management
27 May 2024 by Zack, Front Office Manager, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 20 May 2024
Amazing place and it is situated at a good location with lot of restaurants and attractions around.
Comment from Hotel Management
22 May 2024 by Embassy Suites Management, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that you enjoyed your stay at our hotel. It’s our goal to provide exceptional service, and we’re thrilled that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.
