Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Very nice. Close to airport. Free airport shuttle. Free breakfast. Pool and hot tub.
by A verified traveler
Posted 14 May 2024
Spacious room and comfortable bed. Great water pressure in the shower.
by A verified traveler from Colorado Springs
Posted 12 May 2024
Everything was super
by A verified traveler
Posted 11 May 2024
Don’t like that you had to pay got parking
Comment from Hotel Management
12 May 2024 by Mary Cook Front Office Manager, Hotel Management
thank you for choosing Embassy we are thrilled you had a most wonderful time
by A verified traveler from Farmington Hills
Posted 11 May 2024
Waited about 15 min for the shuttle. Hotel is close to the airport, restaurant on site, beds are comfortable!
Comment from Hotel Management
11 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found our hotel conveniently located near the airport and enjoyed our comfortable beds and on-site restaurant.We apologize for any inconvenience you experienced with the shuttle service. Your feedback is valuable to us, and we'll be sure to address this with our team to ensure a more efficient service in the future.If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 9 May 2024
Property is beautiful!! We were a party of 16. When we called for shuttle they told us 15-20 min took over 1hour. Couldn’t take us all which was fine left behind 6 people and they also waited over 1 hour to be picked up after we were told 15 min. They said traffic on the highway except there was none. This big hotel should invest in getting more shuttles on the road in busy times of the day/week
Comment from Hotel Management
9 May 2024 by FD, Hotel Management
Thank you for letting us know jhow we did. We are thankful that you choose our hotel to have such a grand gathering. We look forward to havining you back again soon.
by A verified traveler
Posted 6 May 2024
I love that this place was so quiet and peaceful.. I also enjoyed the breakfast delicious
Comment from Hotel Management
7 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
by A verified traveler
Posted 5 May 2024
The property was run down.
Comment from Hotel Management
7 May 2024 by Mary Cook Front Office Manager, Hotel Management
We are very sorry to hear about your recent stay. We would love the opportunity to speak to you further regarding your stay.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
by A verified traveler
Posted 2 May 2024
Mary Ann and Zero at the front desk were so kind and helpful! Having great reception and customer service goes a long way! Thank you both!
Comment from Hotel Management
3 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you for sharing how your stay went. We're thrilled to hear everything went smoothly. We look forward to welcoming you back soon. Safe travels and see you again!
