Ratings based on 975 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Convenient to highway and venue.
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Stephanie,We are delighted to hear that our location was convenient for your needs. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another pleasant stay.
by A verified traveler
Posted 4 Jun 2024
Property needs updating. Stains on furniture, burn holes in blanket, terrible paint conditions, caulk missing in bathroom, general conditions not up to standards of Wyndham hotels.
Comment from Hotel Management
5 Jun 2024 by Hotel Manager, Hotel Management
Dear Alan,We apologize for the disappointing experience you had during your stay. Your feedback regarding the condition of the property, including stains on furniture, burn holes in blankets, and maintenance issues, is concerning and not reflective of the standards we aim to uphold. Please accept our sincerest apologies for falling short of your expectations. We take your comments seriously and will address these issues promptly to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Sincerely, Hotel Manager
by A verified traveler from Boca Raton
Posted 4 Jun 2024
I would NEVER book this hotel again! Dirty, moldy, rusty - just UGHHHH. The window curtains were not wide enough to cover the window so there was a gap on both sides. Not dark in the room at night, and people walking by could see in. Not of of the outlets worked properly. To make coffee I had to move the coffee maker into the bathroom. The tub was dirty and the shower in disrepair - there were parts on the floor in the bathroom. Water did not drain out of bathroom sink. Water was brown. I put a bottle of water in the fridge so I would have cold water in the morning, and it was frozen. Breakfast? Really? Pretty non-existent. I couldn't wait to get out of there and go home to take a shower Yuck, yuck, yuck. I have pictures - am I able to post here?
Comment from Hotel Management
5 Jun 2024 by Hotel Manager, Hotel Management
Dear Carolyne,We are truly sorry to hear about your extremely disappointing experience. What you described is not reflective of the high standards of cleanliness and comfort we aim to provide for our guests. Please accept our sincerest apologies for the issues you encountered with the cleanliness, maintenance, and amenities of your room. We take your feedback seriously and will address these concerns immediately to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jun 2024
We were disappointed to find that a $100 deposit was required at check-in. It was refundable at checkout if we paid cash but if on credit card we have to wai 3-5 days. It would have been nice to know ahead of check-in. Otherwise we were happy with the location
Comment from Hotel Management
5 Jun 2024 by Hotel Manager, Hotel Management
Dear Stephen,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Elena,Thank you for taking the time to give us a high rating. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.
by A verified traveler
Posted 15 May 2024
There property was inconvenient. Not much within walking distance. It was listed as downtown with shopping available. To get to anywhere you have to uber unless you had a vehicle.
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Patricia,We regret to hear about your experience with the hotel's location. We recommend future guests verify distances to local attractions before booking. Our team hopes you still managed to enjoy your stay despite this inconvenience.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Leandro, We appreciate you choosing to stay with us and regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value all feedback to ensure our guests have a comfortable visit.
by A verified traveler
Posted 12 May 2024
Everything was old rusty broken. No hot water, shower had no pressure. The carpets are so dirty your shoes feels sticky… I definitely didn’t even want to take off my socks. The bed was horrible no box bring mattress and the regular mattress sinks soooo much. All furniture was from like 1990s. We decided not to stay after 30 something minutes and they did not refund us the whole amount. We was supposed to stay two night they only refunded 1 (still waiting for the refund and deposit refund)
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Lourdes, We're sorry to hear that you were unhappy with your recent stay. Your feedback is important to us, and we encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing these issues to our attention so we can work towards improving our guest experiences.
by A verified traveler
Posted 11 May 2024
Charged additional money upon arrival, plus deposit more than the price of the room. Room smells like cigarette smoke
Comment from Hotel Management
11 May 2024 by Hotel Manager., Hotel Management
Dear Chris,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.
