Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The room was smaller than what i thought it would be. There was a hornet’s nest on my balcony. I know I missed the cleaning time but they never came to clean my room after. The toilet flushed way too slow. The employees were nice and polite.
by A verified traveler from Weymouth
Posted 14 May 2024
Best Customer Service. I checked in early before the scheduled check-in time 3PM, and the room was ready at that time and allowed me to check-in. Arranged taxi to go to Epcot and also shuttle to Airport.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Perianan, Thank you for choosing Courtyard Orlando Airport and for your wonderful comments about our hotel. We are pleased to know that we exceeded all of your expectations and that you loved our excellent hospitality. We are also glad that you were able to check in early and that you enjoyed your stay with us. We are delighted that our staff took great care of you while you were here. We will share your kind compliments with our entire team, and they will appreciate it. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Kind regards,Scott DissonGeneral Manager
by A verified traveler
Posted 10 May 2024
The fact that they charged me $37.00 for parking after I checked out and never told me about it makes me never again stay at a Marriott in the future.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Gerardo, Thank you for choosing to stay with us and taking the time to share your review. Our goal is to provide a seamless experience to all our guests; therefore, we regret that we failed in this regard. We are sorry for your disappointment with the parking charges, and we can understand the frustration this caused. We would like to share that these fees are listed on all our websites, and we apologize for not adequately communicating them to you. We will address this appropriately, and we hope you will give us another opportunity to regain your trust. Safe travels.Kind regards,Scott DissonGeneral Manager
by A verified traveler
Posted 7 May 2024
Clean, quiet and it has free shuttle from and to the airport.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Carlos, Thank you for choosing Courtyard Orlando Airport for your visit to Orlando. We are delighted that the cleanliness and comfort of your room made such a nice impression and that you loved the convenience of our shuttle service to the airport. We are glad we met your expectations for a comfortable stay and hope to have another opportunity to host you on a future visit.Kind regards,Scott Disson,General Manager
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Evelyn, Thank you for choosing Courtyard Orlando Airport and taking the time to post your wonderful rating. We are delighted that you had such a positive experience throughout the hotel. We hope to see you again whenever your travels bring you back to Orlando.Kind regards,Scott Disson,General Manager
by A verified traveler
Posted 4 May 2024
We asked to be dropped off in terminal A for goport and he shuttle guy dropped us off in terminal B. Not impressed. Rooms were outdated and had bed smell. AC worked good though. No free breakfast. Room was dirty carpet not clean and bathroom tub had slime on it so gross. Bed was comfortable.
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
Dear Krystal, Thank you for taking the time to leave a review. We are sorry to have disappointed you in regard to the airport shuttle service. We typically receive good remarks about our shuttle service and drivers so we apologize that your experience was less than satisfactory. Please be assured we will follow up on this with the appropriate individual and will take the necessary action to prevent such circumstances from occurring again. Furthermore, we truly regret your dissatisfaction with the upkeep of our rooms. We are grateful for the feedback, as we are continuously working to keep our accommodations fresh and up to date. On a positive note, we are glad to know you loved our relaxing beds. We hope you will consider us again so we can provide you with the flawless hospitality and stay you should always expect from us. Kind regards,Scott Disson,General Manager
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear Anjana, Thank you for taking the time to post a nice rating of Courtyard Orlando Airport. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Kind regards,Scott Disson,General Manager
by A verified traveler
Posted 29 Apr 2024
Dead roaches on bathroom floor. Check out early.
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Maureen, Thank you for your recent stay with us and the review. We genuinely apologize for the concern you encountered with your bathroom. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We do hope you will consider a future stay and allow us to make amends.Kind regards,Scott DissonGeneral Manager
by A verified traveler from Halifax
Posted 28 Apr 2024
A lovely courtyard and pool area
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Wayne, Thank you for choosing Courtyard Orlando Airport and taking the time to post your review. We are delighted you enjoyed our relaxing pool area. We hope you will consider us again whenever your travels bring you back to Orlando.Kind regards,Scott DissonGeneral Manager
by A verified traveler
Posted 22 Apr 2024
was a great night before an early morning flight!!
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Jeffrey, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Kind regards,Scott DissonGeneral Manager
