Ratings based on 1,033 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Amazing customer service and friendliness
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler
Posted 12 May 2024
Staff was professional, answered all my questions and the continental breakfast with awesome. Thank you.
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
by A verified traveler
Posted 6 May 2024
Shower hose was not working properly.
At around 10:30 at night, someone with a different card was able to get into our room when we were there.
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Guest,We are very sorry for not being able to provide you with complete satisfaction; we apologize for the inconvenience.Do you reported this issue to the front desk agent, during your stay with us?!.
by A verified traveler
Posted 5 May 2024
Nice place and good price
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear GuestWe very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
by A verified traveler
Posted 3 May 2024
Very helpful staff..
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
by A verified traveler
Posted 2 May 2024
Everything was as expected.
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
by A verified traveler
Posted 1 May 2024
it was convenient
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Guest,We were delighted to serve you during your recent stay at Comfort Suites Orlando Airport. We realize you have a choice in hotel properties and we appreciate your business.
by A verified traveler
Posted 1 May 2024
If you are needing a shuttle to the airport this is not the place to stay! I almost missed my flight! They don’t have a shuttle they call an Uber for you ! They will not order the Uber in advance to make sure you are on time either. Front desk is very very rude ! I even started recording the conversation with both managers I dealt with , because they were completely out of line.
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Guest,We are very sorry for not being able to provide you with complete satisfaction; we apologize for the poor customer service provided it by our Concierge during your stay. I want you to know that we only call an uber if some reason the Driver is running late or due to anay overbooking by those who does not scheduled the night before. Our Airport shuttle service is very efficient. I apologize for the inconvenience.
by A verified traveler
Posted 29 Apr 2024
The room was dirty, the dust on the safe was evident, the coffee maker was dirty, I asked for additional sheets or quilts, they told me they didn't have them, they never went to clean the room, much less leave clean towels the next day, there was a cockroach at the exit of the elevators was definitely not pleasant at all.
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Guest, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your negative experience with us. Can please provide us with room Number?. I apologize for the inconvenience , Our mission is to provide you a great service . Please give us anaother chance to provide you with a satisfactory service.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
14 May 2024 by Ingrid Rodriguez, Hotel Management
Dear Guest,We were delighted to serve you during your recent stay at Comfort Suites Orlando Airport. We realize you have a choice in hotel properties and we appreciate your business.
