Ratings based on 973 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
THE POOL IS DISGUSTING
Comment from Hotel Management
17 Apr 2024 by vh, Hotel Management
Hello Ronald, We apologize if the pool cleanliness did not meet your expectations. Rest assured, our pools are serviced weekly by pool specialists. We truly hope you reconsider to stay with us in the future.
by A verified traveler
Posted 13 Apr 2024
Good hotel for sleep and continúe your day
Comment from Hotel Management
17 Apr 2024 by vh, Hotel Management
Thank you for sharing your experience with us, Miguel! We're glad to hear that you found our location convenient and enjoyed a peaceful stay. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable experience in the future.
by A verified traveler
Posted 11 Apr 2024
Great location and quiet
Comment from Hotel Management
17 Apr 2024 by vh, Hotel Management
Hello Joseph! Thank you for your feedback! We're delighted to hear that you enjoyed our location and had a peaceful stay. We hope to welcome you back again soon for another enjoyable experience.
by A verified traveler
Posted 10 Apr 2024
Hotel was clean and staff are AMAZING! My only complaints would be number 1 that I called before making our reservation to make sure that the hot tub was indeed working and was told that it was. I called again on our way to check in and again was told Yes it is working. A HOT TUB is a must for us as we go to parks open to close and need to be able to soak our bodies after all the walking (average of about 17 miles a day) When we arrived around 9pm we were upset to find that the HOT tub was ICE Cold. When bringing it to front desk’s attention I was told that they would have maintenance check it in the morning. We stayed 4 nights and never was able to use it. Only other thing was the bed closest to the window in our room (508) was broken and made terrible noises whenever you would sit or move around on it. Other than that everything was great. This was our 5th or 6th time staying at this location I just wish they could have offered some kind of reimbursement for the hot tub. Not asking for much but would have liked to have been given a discount for our inconvenience.
Comment from Hotel Management
10 Apr 2024 by vh, Hotel Management
Thank you for sharing your experience with us, Elaina. We're thrilled to hear that you found our hotel clean and our staff amazing. However, we sincerely apologize for the inconvenience regarding the hot tub and the broken bed in your room. We understand the importance of these amenities to your stay, and we regret that we were unable to fulfill your expectations in this regard. Rest assured, we will address these issues internally to ensure they are resolved promptly. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to make it up to you on your next visit. Please feel free to reach out to our management team directly for further assistance.
by A verified traveler
Posted 8 Apr 2024
Convenient
Comment from Hotel Management
10 Apr 2024 by vh, Hotel Management
Thank you so much for staying with us, Ronald. We are looking forward to keep hosting you in the future!
by A verified traveler
Posted 8 Apr 2024
Okay
Comment from Hotel Management
10 Apr 2024 by vh, Hotel Management
Thank you so much for staying with us, Anitha. We apologize for any inconvenience during your stay. We are looking forward to keep hosting you in the future!
by A verified traveler
Posted 7 Apr 2024
Great Customer Service
Comment from Hotel Management
10 Apr 2024 by vh, Hotel Management
Thank you so much for staying with us, Tamara! We are looking forward to keep hosting you in the future!
by A verified traveler
Posted 5 Apr 2024
The pool dirty and hot tub dirty plus did not work at all during my stay
Comment from Hotel Management
6 Apr 2024 by vh, Hotel Management
We appreciate your feedback. I'm sorry to hear about your disappointing experience with the pool and hot tub during your stay. Maintaining cleanliness and functionality is a top priority for us, and we apologize for falling short in this regard. Your comments will be shared with our team so that we can address these issues promptly and ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 Apr 2024
The room it was nice and spacious. I wish they did more room service. The only other issue was with the outlets in the room some did not work. We had to unplug the fridge to plug in the microwave in other to use one or the other, the outlet extension wasn't working either.
Comment from Hotel Management
6 Apr 2024 by vh, Hotel Management
Thank you for sharing your feedback with us, Hanna. We're glad to hear that you found the room nice and spacious. We apologize for the inconvenience with the room service and the outlets not working properly. Our maintenance team will be notified to address the issue with the outlets to ensure they are all functioning correctly. Your comments are valuable to us as we strive to improve the guest experience. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your understanding and hope to welcome you back for a better experience in the future!
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
6 Apr 2024 by vh, Hotel Management
Thank you so much for staying with us!
