Ratings based on 3,672 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Horrible place wouldn't recommend nor will I return
by A verified traveler
Posted 14 May 2024
My family and I have an amazing time at this property. We celebrated our daughter's 6th birthday we enjoyed everything his property had to offer. The water park was kid and adult friendly, the foam party and Hula night was amazing. breakfast buffet was worth it. Great place to vacation with your family. Saft was great as well.
Comment from Hotel Management
14 May 2024 by Sebastian A., Hotel Management
We're thrilled to hear that you and your family had an amazing time celebrating your daughter's 6th birthday at our property! It sounds like you made the most of all the amenities and activities we have to offer!It's wonderful to know that you found our breakfast buffet worth it and that our staff provided great service throughout your stay. Creating memorable experiences for our guests is what we strive for, and we're delighted to have been a part of your special celebration.Thank you for choosing to vacation with us, and we hope to have the pleasure of welcoming you and your family back for more unforgettable moments in the future.
by A verified traveler
Posted 14 May 2024
I like how it was a lot to choose from but I did not like how I had to pay for parking even tho I was staying here.
Comment from Hotel Management
14 May 2024 by Sebastian A., Hotel Management
We're glad to hear that you enjoyed the variety of options available during your stay with us. However, we apologize for any inconvenience caused.Thank you for sharing your thoughts with us, and we hope that despite this issue, you were able to enjoy your stay with us.
by A verified traveler
Posted 13 May 2024
Amazing indoor water park. I really enjoyed the Luau on Saturday night. Also i loved the Jamaican music at the pool. My son and his friend had a great time. Thank you for a great experience and I plan to return in the future. Also thanks to the friendly staff that’s always a plus. Keep up the good work. God bless ❤️
Comment from Hotel Management
13 May 2024 by Sebastian A., Hotel Management
It warms our hearts to hear about your amazing experience at our indoor water park and your enjoyment of our special events like the Luau and the Jamaican music at the pool! We're thrilled that your son and his friend had a great time as well.Thank you so much for your kind words about our staff. Providing friendly and helpful service is one of our top priorities, and we're delighted to hear that our team made a positive impact on your stay.We can't wait to welcome you back in the future for another fantastic experience!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Sebastian A., Hotel Management
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Sebastian A., Hotel Management
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Sebastian A., Hotel Management
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
by A verified traveler
Posted 12 May 2024
Rooms clean and comfortable. Limited storgage for family of four. Pool nice and warm. Fun slides and activies. We had a great time.
Comment from Hotel Management
13 May 2024 by Sebastian A., Hotel Management
We're delighted to hear that you had a great time during your stay with us! It's wonderful to know that you found the rooms clean and comfortable, and that you enjoyed the amenities like the pool and fun slides and activities. We appreciate your feedback, and we'll certainly take that into consideration as we strive to improve our accommodations for our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!
by A verified traveler
Posted 10 May 2024
This was such an all inclusive resort if you ask me! Perfect environment for couples, singles, and families with children. Everything was easily accessible such as towels for drying off, an arcade, and dining options with a nice movie from the projector. 10 out of 10 ⭐️
Comment from Hotel Management
10 May 2024 by Sebastian A., Hotel Management
We're thrilled to hear that you had such a wonderful experience at our resort! Providing an all-inclusive environment where guests of all ages can enjoy themselves is exactly what we strive for. It's fantastic that you found everything you needed easily accessible.Thank you so much for your glowing review and perfect rating! We're delighted to have exceeded your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.
by A verified traveler
Posted 10 May 2024
My room 6209 needed a bit of maintenance and update, but overall it was good
Comment from Hotel Management
10 May 2024 by Sebastian A., Hotel Management
Thank you for sharing your feedback regarding your recent stay. We're glad to hear that overall, you had a good experience. However, we apologize for any maintenance issues or updates needed in the room. Your comments are valuable to us, and we'll make sure to address these concerns with our maintenance team to ensure that improvements are made.We appreciate your understanding and hope that despite these issues, you were still able to enjoy your time with us.We look forward to welcoming you back for a more improved stay in the future!
