Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Johnston
Posted 3 Jun 2024
For a two night stay, there was no maid service. The bathtub was so slippery, my son fell twice (the second time hitting his head so we had to keep him awake to ensure he didn't have a concussion). The staff had no interest in being personable, only transactional. Water tasted awful (maybe not their fault). Fix the tub before someone gets seriously injured.
by A verified traveler
Posted 2 Jun 2024
Very nice property, located in a great area with many shops and restaurants. I decided to park away from the hotel because I was unaware that they charged $25 per night. Overall it was a good stay and I would consider staying there again.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Kindell, thank you for your kind words about the Hyatt Place Omaha Downtown Old Market. We're pleased to hear you enjoyed our convenient location. We appreciate your feedback regarding the parking fee and will ensure this is clearly communicated to our guests. We're glad you had a good stay and look forward to welcoming you back in the future.Best Regards,Gabbie Hervey - DOS
by A verified traveler
Posted 31 May 2024
I liked how safe I felt staying at this hotel. The facilities were clean!! That’s something I always look for in reviews! Breakfast was also good.
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Kennedy, thank you for sharing your experience. The team at Hyatt Place Omaha Downtown Old Market is delighted to hear you felt safe and appreciated the cleanliness of the facilities. We're also glad you enjoyed the breakfast. We look forward to welcoming you back soon!
by A verified traveler
Posted 30 May 2024
Very nice continental breakfast.
I realize that this is an unusual comment, but the bathroom shower was one of the best I’ve experienced; very good water pressure, water temperature quickly hot and the control was easy to understand! Room was nice and clean.
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Benjamin, thank you for sharing your experience at Hyatt Place Omaha Downtown Old Market. The team is delighted you enjoyed the continental breakfast and found the shower to be exceptional. It's also wonderful to hear that you appreciated the cleanliness of your room. We're looking forward to your next visit!
by A verified traveler
Posted 27 May 2024
Great night at this hotel.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Victoria, the team at Hyatt Place Omaha Downtown Old Market is delighted that you had a great night with us. We're looking forward to welcoming you back soon!Best Regards,Gabbie Hervey -Dos
by A verified traveler
Posted 27 May 2024
Great place
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Jeffrey, thank you for your kind words! The team at Hyatt Place Omaha Downtown Old Market is thrilled to hear you had a great experience. We're looking forward to welcoming you back soon!Best regards,Gabbie Hervey - DOS
by A verified traveler
Posted 27 May 2024
It’s a beautiful hotel and very clean and comfortable. I would stay here again.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Mike, thank you for your kind words about Hyatt Place Omaha Downtown Old Market. We're delighted to hear you found our hotel beautiful, clean, and comfortable. Our team members will be thrilled to know you had an enjoyable stay. We look forward to welcoming you back again soon!Best Regards,Gabbie Hervey - DOS
by A verified traveler
Posted 27 May 2024
Room was dirty
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Tom and Shelli,Thank you for sharing your feedback. Cleanliness is taken seriously, and the situation you described does not reflect our standards. We appreciate your comments and will ensure that this is addressed. We hope to have the opportunity to serve you better in the future.Best Regards,Gabbie Hervey - DOS
by A verified traveler
Posted 26 May 2024
Loved Samantha at the front desk!!
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Sandra, thank you for your kind words! Samantha will be thrilled to hear your praise. The team at Hyatt Place Omaha Downtown Old Market looks forward to welcoming you back soon!Best Regards,Gabbie Hervey- DOS
by A verified traveler
Posted 24 May 2024
It’s fine
Comment from Hotel Management
24 May 2024 by Customer Service, Hotel Management
Stephen, thank you for your feedback. We're glad to hear you had an overall pleasant experience at Hyatt Place Omaha Downtown Old Market. We're always here to make your future stays even better.Best Regards,Gabbie Hervey -DOS
