Ratings based on 963 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We loved the stay at the hotel. The beds were perfect and the rooms were very spacious! The valets were also available to take your car and park it for a cost of $25/night. We loved our stay and enjoyed the decor of the older hotel.
Comment from Hotel Management
3 Jun 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Thank you, Lisa, for the kind words. We are so glad you had a wonderful experience. Hope to have you as our guest again soon! Safe travels.
by A verified traveler
Posted 2 Jun 2024
Lovely hotel
Comment from Hotel Management
3 Jun 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Thank you, Alejandra, for the 5 out 5 rating, we appreciate you taking the time to leave a review. Hope to see you again soon. Safe travels.
by A verified traveler
Posted 2 Jun 2024
Showers are awful, valet guy doesn’t have any uniform or anything to make you know he works for the hotel. Had to go ask the front desk if he actually worked there before giving my keys. And then he got mad and told me to park my own car. Staff is not friendly at all. Not worth what they ask for. Only plus is the great location.
Comment from Hotel Management
2 Jun 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Hello Matthew, We apologize your stay did not go as planned. Thank you for taking the time to leave us a review as we use these to improve. Safe travels.
by A verified traveler
Posted 31 May 2024
Beautiful hotel and rooms in an excellent location!
Comment from Hotel Management
31 May 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Thank you, Abigail, for the kind words, we appreciate you! Hope to have you as our guest again soon.
by A verified traveler
Posted 30 May 2024
Love how close this hotel is to shopping, the Orpheum, and food!
Comment from Hotel Management
31 May 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Thank you for the kind words, Maria, we appreciate you taking the time to leave us a review. Looking forward to having you as our guest again soon. Safe travels.
by A verified traveler
Posted 27 May 2024
As others have said water was a trickle coming from the shower head. Otherwise the room and beds were comfortable, fairly close to Old Market but not close enough to walk though.
Comment from Hotel Management
31 May 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Hi Eric,Thank you for taking the time to leave a review. We apologize your stay was not satisfactory and are working to improve this. Safe travels.
by A verified traveler
Posted 26 May 2024
The beds were mega low to the ground but comfy and the pillows were good.
The front reception lady was rude at check in. Had a bridal party stay for the weekend and she was just not accommodating and short with everyone. Asked for a printed receipt fpr charges and 2 times said it will be emailed to you. The feont door guy was nice and chatty!
Not a ton of parking, but thats expected for downtown.
Comment from Hotel Management
31 May 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Hi Maggie,Thank you for taking the time to leave us feedback. We apologize that your stay was not satisfactory and will be looking into it. We appreciate you letting us know so we can take corrective action. Hope to have you back as our guest again soon. Safe travels.
by A verified traveler
Posted 20 May 2024
We were excited to try the restaurant but were served bruschetta on smashed soggy burger buns rather than toasted bread. Seemed like our table was avoided by staff after being served. Concierge/receptionist didn’t acknowledge us at all. There was no breakfast or coffee available in the morning. We were only given decaf pods in our room & when we asked, the woman at the desk said they were out & offered no solution. We door dashed coffee which she let sit at the desk rather than notifying us it had arrived. After staying at this hotel & being very happy multiple times in the past, this was not a great stay.
Comment from Hotel Management
21 May 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Hi April,We apologize your stay did not go as planned. The GM will reach out to you directly as this is not the norm and we want every stay to be a great experience.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Thank you for taking the time to leave us a review Katelyn. We look forward to having you as our guest again soon.
by A verified traveler
Posted 17 May 2024
The water pressure was too low had difficult time showering. 11 floor
Comment from Hotel Management
21 May 2024 by Kristine Goertz-Campbell, Director of Sales, Hotel Management
Thank you for letting us know Scott, we have advised our maintenance team. We do apologize for the inconvenience and hope to see you again soon. Safe travels.
