Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
A great stay for the family! The staff were all very friendly, and Jazmine in particular at the front desk was super helpful!
by A verified traveler
Posted 1 Jun 2024
Nice location, room, location. Did not like that they buried the charges for parking and assumed we wanted to park with them, when there was much cheaper parking close by.
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Jason, I am sorry that you were disappointed with the parking. In Omaha as in most cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, Fred DeLaRosa, GM
by A verified traveler
Posted 31 May 2024
The staff was amazing. Valet parking made things so easy. The continental breakfast was tremendous. Our room was just what we needed.
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear PAULA, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our friendly staff, valet parking, and awesome amenities made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Fred DeLaRosa, GM
by A verified traveler from Riverside
Posted 31 May 2024
Parking was overpriced and inconvenient. The hotel itself is really outdated. The couch sagged horribly to the middle and was outdated. The tv was hung crooked. The outlet covers didn't match the outlet. They didn't even try put any effort into upkeep. The bartenders were a little rude and the free drink comes with strings. Overall a bad experience.
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Franklyn, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Fred DeLaRosa, GM
by A verified traveler
Posted 31 May 2024
A very nice breakfast buffet. Staff was accommodating and goddess what we needed as far as extra sheets and towels. No hot tub but nice pool. The snacks during the happy hour were just average. No hot food. The best part was that the old market neighborhood is right across the street and full of great shops and restaurants.
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear Layne, Thank you for your feedback and your positive review. We want to do the best job we can for you and all of our guests, so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back for an even better stay next time. Best, Fred DeLaRosa, GM
by A verified traveler
Posted 30 May 2024
Ok
Comment from Hotel Management
30 May 2024 by GM, Hotel Management
Dear Michelle, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just ok. We appreciate your attention to reviewing our hotel and hope to impress upon your return to the area. Sincerely, Fred DeLaRosa, GM
by A verified traveler
Posted 29 May 2024
Nice place good location
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Brian, Thank you for your wonderful review of our hotel! We were honored to welcome you and we're thrilled to hear that you enjoyed your experience with us. We hope to have the pleasure of hosting you again soon. Best, Fred DeLaRosa, GM
by A verified traveler
Posted 28 May 2024
Always our favorite place to stay when we come to Omaha! Very convenient location in Old Market so in walking distance to everything. Very clean hotel with friendly staff. The breakfast buffet in the morning is great with so many options! Will definitely be back!
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Taylor, We take great pride in being your favorite hotel in Omaha! Thank you so much for your patronage and your feedback. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best, Fred DeLaRosa, GM
by A verified traveler
Posted 27 May 2024
We left for the day only to find our room was left open with the deadbolt latch holding the doior open. Housecleaning had cleaned our room but did not secure the room after they were finished. We are extremely fortunate nothing was taken.
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Suzanne, I apologize for the mistake our housekeeper made, and we appreciate your feedback, which has increased our awareness. We will use your comments to encourage improvements. We hope you will consider a return visit as we would like to provide you with a flawless stay in the future. Sincerely, Fred DeLaRosa, GM
by A verified traveler
Posted 27 May 2024
Great hotel
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Cynthia, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Fred DeLaRosa, GM
