Ratings based on 952 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
It was comfortable for a good price. Needs some updating.
Comment from Hotel Management
31 May 2024 by Hotel Manager , Hotel Management
Dear Corey,Thank you for your stay. We're pleased to hear that you found our hotel comfortable and reasonably priced. We appreciate your suggestion regarding updating, and we'll consider it as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
NOT CLEAN…the hallway and the room had a marijuana odor. Horrible.. will never stay there again
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear about your disappointing experience. Cleanliness is a top priority for us, and we take all feedback seriously. Please know that we're investigating this matter immediately to ensure it doesn't happen again. We'd love the opportunity to make things right for you.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we're committed to addressing any issues to ensure a better stay for our guests in the future. We appreciate you taking the time to share your thoughts with us.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Rooms were great everything was spotless. Beds comfortable. The breakfast was good.
Comment from Hotel Management
28 May 2024 by Hotel Manager , Hotel Management
Dear Sandy,Thank you for your wonderful feedback! We're thrilled to hear that you found the rooms spotless and the beds comfortable. It's also great to know that you enjoyed our breakfast. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
There was no fridge or microwave in the room. There was a big gap above our door. Our door didn’t even lock so anyone could’ve just walked into our room.
Comment from Hotel Management
28 May 2024 by Hotel Manager , Hotel Management
Dear Breshawna,We sincerely apologize for the issues you experienced during your stay. The absence of a fridge and microwave, as well as the security concerns with your door, are unacceptable and not up to our standards. Your safety and comfort are our top priorities, and we regret that we fell short. We will share your feedback with our maintenance and management teams to address these problems. Hope you will visit again.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Everything
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Paul,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Clean
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Carlo,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Place was really filthy. Cigarette smoke smelling in the hallway. Really unclean.
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Jean,We are truly sorry to hear about the unsatisfactory conditions you encountered during your stay. We sincerely apologize for any inconvenience or discomfort caused by the uncleanliness and cigarette smoke smell. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made promptly. We hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
My stay was awful. Dirt and handprints was all over the blow dryer, in the room, air conditioning was not proper, the smoke detector was missing. The tub did not drain, dirt on the walls. Noisy. I tried to go to the front desk and nobody was there. The attendant in the morning was outside smoking when I went to check out to inform them of my issues and decided to just post here. I have photos of my room. This room was not worth the money. And building not up to code.
Comment from Hotel Management
25 May 2024 by Hotel Manager , Hotel Management
Dear Ashley,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
The property badly in need of repair. It recently purchased, it should have remained closed until elevators were repaired and the remodel was completed. The bathrooms had tubs that appeared to have been painted and the paint was chipping off. The elevators had signs stating no more than 4 persons with other signs still showing 6 or 5 persons.
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Please know that we take your feedback seriously, and we are actively working to address the issues you mentioned. We understand the importance of maintaining our property to the highest standards, and we regret that your experience did not reflect this. Rest assured, we are taking immediate steps to rectify the elevator capacity signage and address the condition of our bathrooms. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager
