Ratings based on 408 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 28 Apr 2024
Nice pools.
Comment from Hotel Management
30 Apr 2024 by Vanessa, Hotel Management
Good Afternoon,Thank you for your wonderful review and we hope to see you again in the future. Many thanks.
by A verified traveler
Posted 19 Apr 2024
I found the whole properties facilities being good and not hard to access, I would say put something more in place for the cars up at the cabins as some had more vehicles than suppose to and also have a system that better makes other guests know to stop being noisy and also the cabin I was in the door kept jamming which made it hard to lock. I didn't like there were cobwebs and spiders on the roof an no vacuum or broom offered if your there for longer than 3 days. Plus beds were dusty on the top bunks. Suggest to have a better airflow for condensation.
Comment from Hotel Management
30 Apr 2024 by Vanessa, Hotel Management
Good Afternoon Mary,Thank you for your positive feedback and we have passed this onto Management. We do encourage guests to come up to the office should other guests be too noisy after 10.00 pm, we are sorry that you encountered this. But we do hope that you still enjoyed your stay with us and hope to see you again in the future, maybe staying in one of our Motel Units. Many thanks.
by A verified traveler
Posted 6 Apr 2024
Patchy reception onsite so purchased Wifi which ended up being terrible. The bed was extremely uncomfortable, bathrooms were poor and was quite noisy.
by A verified traveler
Posted 4 Apr 2024
.
Comment from Hotel Management
30 Apr 2024 by Vanessa, Hotel Management
Good Afternoon Thomas,Thank you so much for your great review and we hope to see you again in the future. Many thanks.
by A verified traveler
Posted 28 Mar 2024
room doesn't look like the photo sent to me kind of disappointed there but view is nice and the place is peaceful.
Comment from Hotel Management
30 Apr 2024 by Vanessa, Hotel Management
Good Afternoon Mimoy,Please advise us which room you booked, so that we can contact Expedia to make any changes with the photo's, but pleased that you enjoyed your stay with us and hope to see you again in the future. Many thanks
by A verified traveler
Posted 1 Mar 2024
We never got there as the function got cancelled through illness and our money wasn't refunded as we hadn't cancelled by the 10th February 2024 which is terrible as other accommodations offer a much better cancelation time frame I will never look to book there again and will tell people. Its time Opal Springs moved with the times .I gave 24hr notice of my cancelation so they were able to sell it on.
Comment from Hotel Management
2 Mar 2024 by Brian, Hotel Management
I unfortunately disagree. You booked through Expedia and they are very efficient at letting you know things like cancellation policies. 24 hour notice would be hard to resell even if we were situated in a busy city. People know weeks or months in advance that they are travelling, not the day before. I explained this to you on the phone, and you were fine with it. The room remained empty as expected, as we had no time to rebook it.
by A verified traveler
Posted 25 Feb 2024 on Wotif
Extremely friendly and kind front of house, facilities were perfect for our needs, complimentary swimming was the icing on the cake! We were really pleased with our accommodation, thank you.
by A verified traveler
Posted 22 Feb 2024 on Hotels
by A verified traveler
Posted 20 Feb 2024
Cental to Rail Trail. The owners seem to have done alot of work on the grounds and working their way up the list of priorites & improvements for an older establishment.
Although the rooms are tired but they are clean, and tidy & contain all of the necessities. Good linen, comfortable beds & pillows & all the cutlery crockery expected.
